Triage Nurse - Primary Care - W38th

FLSA Status

Job Role Summary

Essential Functions and Responsibilities

• Conduct telephone or face-to-face triage utilizing the EHR tool to identify the nature and urgency of client healthcare needs and determining the appropriate disposition

• Signs off on staff competencies.
• Participates in interview process and evaluations for clinical

• Remains calm in a conflict situation.
• Works to seek a solution or a compromise that is good for both parties to the conflict.

• Ensures requests for medication refills, test results, and other patient concerns are completed in a timely manner
• Assists clinical teams manage patient panels to meet quality metrics by our reaching patients who need appropriate disease specific or age-specific screenings as necessary.
• Ensures that patients receive appropriate and adequate instruction regarding new diagnoses, new medications, as well as wellness recommendations.
• Conducts nurse visits for patients assigned to the team

• Demonstrates a self-directed work effort aligned with team goals.

• Accountable for the safety and care of the patients/families.
• Communicates clearly and appropriately with other office staff.
• Performs nursing procedures safely and efficiently.
• Performs routine quality control monitoring and maintains appropriate records as assigned.
• Signs off on staff competencies as assigned.
• Assure that regulatory requirements are met.
• Function as a resource to the team and others within the health center and EHC.
• Be a problem solver, using critical thinking skills in the care of the patients/families and to resolve issues within the team

Job Requirements

• Registered Nurse (RN) with state licensure.
• Current CPR certification and TB certification (may be obtained within 6 months of hire).
• A minimum of three years progressive professional experience as a nurse with at least 1 year in an ambulatory setting preferred.
• Bilingual in English and Spanish preferred; may be deemed necessary at certain locations.
• Fully proficient verbal and written communication skills.
• Experience with adult and/or pediatric IV and procedure skills preferred.
• Knowledge of ICD-9/CPT coding.

Knowledge, Skills & Abilities

• High degree of emotional intelligence; self-awareness, self-regulation, motivation, empathy and social skills.
• High levels of accuracy, productivity and good judgment required in developing and maintaining a positive public and community image.
• Detail oriented, solid organizational ability
• Superior customer relations abilities
• Ability to work independently, devise own work patterns and prioritize tasks
• Capable of handling multiple tasks and projects concurrently
• Demonstrates excellent writing skills, creative excellent listening/interviewing skills, sound project and management skills
• Advanced computer skills required, including Microsoft Word, Excel, and Outlook
• Creative, innovative; utilizes the Plan-Do-Check-Act methodology to drive continuous improvement
• Utilizes age-, education- and socially-appropriate communication skills
• Skills in interpersonal relations, conflict resolution, education, community & organizational development.
• Ability to analyze complex situations and perform effective problem-solving functions.
• Knowledge of human behavior, social environment and agency resources
• Works effectively with a wide variety of professionals, patients and their families.
• Ability to analyze and interpret data, prepare necessary reports and make recommendations
• Ability to use effective listening skills to make appropriate assessments of patient needs.
• Ability to perform triage assessment without face-to-face interaction.
• Ability to work cooperatively and communicate effectively.