Surgery Scheduler - Operating Room

FLSA Status

Job Role Summary

The Surgery Scheduler - OR is responsible for accurately scheduling procedures performed in the Specialty Clinics in collaboration with clinic schedulers, physicians, charge nurses, and managers.

Essential Functions and Responsibilities

• Coordinates all details involved in scheduling surgeries
• Schedules surgeries and related pre- and post-operative appointments
• Confirms surgery schedules and notifies patients of arrival times
• Instructs patients on surgery and outpatient testing/appointments
• Communicates information between the patient, surgical department, and providers
• Maintains physicians' outlook calendars to be current and up to date with their surgery schedule
• Obtains pre-authorization for surgery from insurance carriers
• Coordinates equipment and authorizations with the vendors when applicable
• Delivers patient consent for surgery to the surgical department
• Completes and faxes procedure/testing paperwork efficiently and accurately
• Schedules outpatient appointments that apply to the surgery as requested by the physician(s)
• Addresses patient concerns on surgery and pre-surgical appointments
• Functions as a team player with all employees, demonstrating willingness to serve wherever needed and considering all work to be done
• Complies with HIPAA regulations

Job Requirements

• High School diploma or equivalent required
• Associate's degree preferred
• Six months of medical front office experience, including coding and scheduling

Knowledge, Skills & Abilities

• Ability to effectively communicate information between the patient, surgical department, and providers
• Knowledge of and ability to use various scheduling systems, registration systems, Microsoft Office, Windows, databases, tracking systems, and internet
• Must demonstrate a positive demeanor at all times, excellent customer service skills and good verbal and written communication skills; strong interpersonal skills and excellent telephone manners
• Ability to maintain high professional standards in both appearance and approach
• Ability to make quick and accurate decisions
• Ability to triage and track phone calls from clients, staff, and outside agencies
• Ability to handle crisis situations
• Ability to resolve check-in, registration, check-out, and scheduling issues
• Ability to track data and paperwork using various software and processes
• Ability to assist team with incentive programs, transportation arrangements, and with referral process for clients
• Ability to maintain and update client files
• Basic mathematical skills and basic knowledge of medical/psychiatric terminology
• Working knowledge of insurance and third party payers, client billings and accounts processes; familiarity with insurance procedures and other clerical practices
• Must be detail oriented with the ability to multitask
• Must be efficient and accurate with completing and faxing procedure/testing paperwork