FLSA Status

Job Role Summary

Essential Functions and Responsibilities

• Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health values of P.R.I.D.E. (Professionalism, Respect, Innovation, Development and Excellence)
• Acts as a primary contact for an application; engages with end user and coordinates issues that arise in the application area
• Leads team meetings
• Assists Product Director with deliverables
• Facilitates the problem resolution process
• Demonstrates understanding of and directs the choices involved in application configuration
• Performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with EHR software. Develops and documents internal procedures as appropriate
• Develops and documents project team procedures for implementing system changes and other tasks
• Troubleshoots problems and questions from end users and serves as a resource to other team members
• Assists external EHR staff to better understand Eskenazi Health's operational needs, validates workflows, builds and configures content based on system structure
• Recognizes unique needs of end user; performs analysis of EHR content and negotiation of any user requested modifications/alternatives; completes modification/build of content based on operational decisions in collaboration with team and Epic TS/resources
• Develops strategy and understanding of obtaining resources as appropriate
• Populates databases for which they are the owner documenting decisions and system build
• Prepares details of specifications as needed
• Seeks to be taught, coached or mentored

Job Requirements

• Bachelor degree preferred
• Post-secondary certification with Epic experience
• Operational and project management experience preferred
• Current Epic and NVT certification or equivalent certifications
• Deep understanding of Eskenazi Health and the user community in the assigned area
• Ability to lead meetings, prioritize, resolve conflicts, maintain issues lists and manage a project plan
• Demonstrates strong communication and interpersonal skills and effectively communicates with project leadership and subject matter experts
• Ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built and maintained
• Ability to analyze data and formulate project plans
• Demonstrates knowledge and skill with software and promotes continued learning
• Actively promotes software within Eskenazi Health
• Serves as a resource for the application with IS team members

Knowledge, Skills & Abilities

• Excellent interpersonal skills and a customer service orientation. Excellent ability to effectively communicate and exchange information. Willingness to work as part of a team in a dynamic and complex environment. Ability to work with a variety of people with varying degrees of technical and/or clinical knowledge.
• Bachelor degree preferred
• Post-secondary certification with Epic experience
• Operational and project management experience preferred
• Current Epic and NVT certification
• Deep understanding of Eskenazi Health and the user community in the assigned area
• Ability to lead meetings, prioritize, resolve conflicts, maintain issues lists and manage a project plan
• Demonstrates strong communication and interpersonal skills and effectively communicates with project leadership and subject matter experts
• Ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built and maintained
• Ability to analyze data and formulate project plans
• Demonstrates knowledge and skill with software and promotes continued learning
• Actively promotes software within Eskenazi Health
• Serves as a resource for the application with IS team members