Solutions Analyst II

Date: Nov 20, 2020

Location: Indianapolis, US, 46202

Organization: HHC

Division:Eskenazi Health  

Sub-Division: Hospital  

Req ID:  6891 


Schedule: Full Time 

Shift: Days 



Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.


FLSA Status
Job Role Summary

The Solutions Analyst II is responsible for developing software functionality to build efficiencies, integrate systems, solve business problems and/or predict and prevent system failures. This position will demonstrate knowledge about Eskenazi Health's policies, procedures and business operations and coordinates all issues that arise during the project for the application area. The Solutions Analyst II will ensure the development of healthy working relationships with operational counterparts. This position supports the Solutions analysts III and IV's effort to deliver custom solutions which meet detailed specifications intended to satisfy the documented business needs, as well as understand and support development processes and procedures, which are established to explicitly drive business process.

This position will be primarily responsible for Information Services support for the Perioperative Areas (Operating Rooms, Pre-op, Pre-Anesthesia Testing, PACU, Endoscopy, Anesthesia, Sterile Processing Department).  Experience with the following applications are preferred:  Epic Optime, Epic Anesthesia, ProvationMD (Endoscopy), Censitrac, Loaner Link, TrackCore.

Essential Functions and Responsibilities
  • Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health values of P.R.I.D.E. (Professionalism, Respect, Innovation, Development and Excellence)
  • Acts as a primary contact for an application; coordinates issues that arise in the application area with minimal guidance from senior team analysts.
  • Demonstrates understanding of, and is instrumental in, the choices involved in application configuration
  • Performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with EHR software. Develops and documents internal procedures as appropriate.
  • Develops and documents project team procedures for implementing system changes and other tasks.
  • Troubleshoots problems and questions from end users with minimal assistance from senior team analysts
  • Assists external EHR staff to better understand Eskenazi Health's operational needs, validates workflows, builds and configures content based on system structure.
  • Performs analysis of EHR content and negotiation of any user requested modifications; completes modification/build of content based on operational decisions with minimal assistance from senior team analysts
  • Populates databases for which they are the owner documenting decisions and system build.
  • Prepares details of specifications as needed
  • Willing to be taught, coached and/or mentored and to be a mentor to Solutions analyst I
Job Requirements
  • Post-secondary certificate or college degree in healthcare, IS related fields or equivalent experience
  • Previous EMR experience preferred
  • Operational and project management experience helpful
  • Current Epic and NVT certifications or equivalent proficiencies
  • Demonstrates understanding of Eskenazi Health and the user community in the assigned area
  • Ability to lead meetings, prioritize, resolve conflicts, maintain issues lists and manage a project plan
  • Demonstrates strong communication and interpersonal skills and effectively communicates with project leadership and subject matter experts
  • Ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built and maintained
  • Demonstrates strong organizational skills
  • Demonstrates knowledge and skill with software and promotes continued learning
  • Actively promotes software within Eskenazi Health
  • Serves as a resource for the application with IS team members
  • Participation in after-hours, on-call rotation is required for this position. 



Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.




Nearest Major Market: Indianapolis