Solutions Analyst - EPIC Analyst (Patient Access)

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Date: Jul 11, 2025

Location: Indianapolis, IN, US, 46202

Organization: HHC

Division:Eskenazi Health  

Sub-Division: Hospital  

Req ID:  23804 

 

Schedule: Full Time 

Shift: Days 

 

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.

 

 

 

FLSA Status

Exempt

Job Role Summary

The Solutions Analyst I is responsible for understanding business needs through analysis, and translating findings into software solutions designs. This position will demonstrate knowledge about Eskenazi Health's policies, procedures and business operations and coordinates all issues that arise during the project for the application area. The Solutions Analyst I will ensure the development of healthy working relationships with operational counterparts

Essential Functions and Responsibilities

  • Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health values of P.R.I.D.E. (Professionalism, Respect, Innovation, Development and Excellence)
  • Acts as a support contact for an application; coordinates issues that arise in the application area with guidance from senior team analysts.
  • Demonstrates understanding of the choices involved in application configuration
  • Performs analysis of workflows, data collection, report details, and other technical issues associated with EHR software. Develops and documents internal procedures as appropriate
  • Develops and documents project team procedures for implementing system changes and other tasks.
  • Troubleshoots problems and questions from end users with assistance from senior team analysts.
  • Assists external EHR staff to better understand Eskenazi Health's operational needs, validates workflows, builds and configures content based on system structure.
  • Performs analysis of EHR content and negotiation of any user requested modifications; completes modification/build of content based on operational decisions with assistance from senior team analysts.
  • Populates databases for which they are the owner documenting decisions and system build.
  • Prepares details of specifications as needed
  • Willing to be taught, coached and/or mentored

Job Requirements

  • Post-secondary certificate or college degree in healthcare, IS related fields or equivalent experience
  • Previous EMR experience preferred
  • Operational and project management experience helpful

Knowledge, Skills & Abilities

  • Interpersonal skills and a customer service understanding. Ability to communicate and exchange information. Willingness to work as part of a team in a dynamic and complex environment. Ability to work with a variety of people with varying degrees of technical and/or clinical knowledge.
  • Post-secondary certificate or college degree in healthcare, IS related fields or equivalent experience
  • Previous EMR experience preferred
  • Operational and project management experience helpful

 

 

 

Accredited by The Joint Commission and named as one of Indiana’s best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.

 


Nearest Major Market: Indianapolis