Sandra Eskenazi Mental Health Center Care Coordinator

Date: Nov 25, 2021

Location: Indianapolis, US, 46202

Organization: HHC

Division:Eskenazi Health  


Req ID:  8542 


Schedule: Full Time 

Shift: Days 


Sandra Eskenazi Mental Health Center, Indiana's first community mental health center, provides comprehensive care for emotional and behavioral problems, including severe mental illness and substance abuse. The Sandra Eskenazi Mental Health Center offers both inpatient and outpatient services, including several outreach centers as well as clinic- and community-based services.





In collaboration with the MD/CNS and treatment team, the Care Coordinator formulates, develops and revises treatment plans, BPSA’s, ANSA and CANS assessments, and other necessary client assessments. The Care Coordinator advocates for clients to ensure access to needed services which includes developing community relationships and resources.




  • In collaboration with the MD/CNS and treatment team, formulates, develops and revises treatment plans, BPSA’s, ANSA and CANS assessments, and other necessary client assessments timely, accurately, and with good quality
  • Uses discretion and independent judgment to develop treatment plans, in consultation with the treatment team
  • Advocates for clients to ensure access to needed services which includes developing community relationships and resources
  • Implements treatment plans; coordinates service revisions based on treatment plans
  • Identifies any high-risk patient symptoms or circumstances that would result in risk for self-harm or harm to others and notifies appropriate higher level clinical staff for consultation
  • Completes appropriate legal documentation as indicated on treatment plan
  • Interprets and applies service and billing procedures according to client needs; completes billing according to guidelines for timeliness and accuracy
  • Works with family, significant others and community supports to assist clients in meeting goals
  • Alters activities and behaviors to reflect and ensure adequate care appropriate to the age of clients served
  • Provides quality case management and activities of daily living skills training to clients
  • Monitors client progress and reflects this in documentation
  • Meets the agency’s standards of timely completion of progress notes
  • Meets the agency’s standards of client service hours
  • Demonstrates commitment to professional growth by actively participating in clinical supervision
  • Embraces, understands, and operates under the Recovery Model, including AIDET, the spirit of motivational interviewing, and follows the levels of accountability







  • Maintains relevant documentation, provides statistical data, participates in CQI activities
  • Participates in on-call rotation as needed
  • Attends case conferences and business meetings as required
  • Works with other staff to assist in program development and implementation
  • Monitors client and staff safety in the office and community; assures a therapeutic environment is maintained in all programs
  • Demonstrates teamwork and flexibility by working in any program or location requested
  • Models and follows SEMHC values
  • Participates in staff development to assure professional growth
  • May serve as coach and trainer for other team members
  • Acts as an advocate in the community for the need of our clients, organizing community groups to respond to those needs when appropriate
  • Fulfills duties noted in area specific competencies (Adult, Acute, Children’s or Addiction Services)
  • Operates a company/personal vehicle while conducting SEMHC business and may transport clients
  • Performs other job-related duties as assigned




  • Valid Indiana driver’s license that meets Eskenazi Health’s driving policy requirements
  • Bachelor’s degree required, with the ability to meet minimum competency standards set forth by Sandra Eskenazi Mental Health Center;  some SEMHC programs may have additional certification and/or educational requirements
  • Ability to meet the Indiana Medicaid billing requirements as an Other Behavioral Health Professional (OBHP) or Qualified Behavioral Health Professional (QBHP) as defined by Indiana Medicaid
  • All individuals working for the Opioid Treatment Program must have one of the following FSSA/DMHA-approved credentials for  Care Coordinator providing counseling with an OTP:
    • Certified Alcoholism and Drug Abuse Counselor (CADAC) II
    • Certified Alcoholism and Drug Abuse Counselor (CADAC) IV
    • Indiana Certified Addiction Counselor (ICAC) I
    • Indiana Certified Addiction Counselor (ICAC) II
    • Licensed Social Worker (LSW) with Medication Assisted Treatment Specialist (MATS)
    • Licensed Clinical Addiction Counselor (LCAC)
    • Licensed Addiction Counselor (LAC)
    • Master Addiction Counselor (MAC)
    • National Certified Addiction Counselor (NCAC) I




  • Maintains patient and family confidentiality
  • Maintains protected health information in accordance with HIPAA privacy guidelines and regulations
  • Maintains appropriate professional boundaries
  • Works with minimal supervision




  • Employee may work under general supervision and receive general guidance on work priority with substantial employee latitude




  • Regular contact with clients, their families, community members, community agencies and the public
  • Regular contact with staff and management of Eskenazi Health




  • Organizational skills
  • Patience and tact in interacting with a wide variety of people, often during times of stress
  • Ability to perform duties in a variety of environments and locations
  • Ability to work outside of normal business hours
  • Ability to navigate multiple computer programs and systems




  • Patient care areas, clinics, nursing offices
  • May be required to attend meetings or perform work remote from clinic or hospital campus
  • Exposure to unpredictable behavior, communicable disease, high levels of stress
  • Regular work outside of the office environment



Sandra Eskenazi Mental Health Center's primary mission is to serve individuals with serious mental illness and chronic addiction as well as seriously emotionally disturbed children and their families. Patients of all ages are welcomed, from children to seniors, with a philosophy of care that stresses strength-based and family- and community-centered treatment utilizing the Recovery Model of treatment.




Nearest Major Market: Indianapolis