SCHOOL-BASED STUDENT & FAMILY CASE MANAGER

Job Role Summary

The Case Manager (Tier I) provides intensive, school-based case management for pregnant and parenting teens. Responsibilities include comprehensive assessments, individualized care plans, benefit enrollment/navigation (WIC, Medicaid, CCDF), warm referrals, group facilitation, documentation in Insight, and progress monitoring across academic, behavioral, and social-determinant goals. The role collaborates with families, teachers, counselors, healthcare providers, and community partners to reduce barriers and improve outcomes.

Essential Duties

Student Case Management & Care Planning (50%) 
· Conduct strengths-based assessments; co-create care plans with short/long-term goals; document in Insight.
· Monitor academic attendance/performance and coordinate interventions with school teams.
· Provide benefits navigation (WIC, Medicaid, CCDF) and connect to community resources; complete follow-ups.

Health Education, Group Work & Family Engagement (20%) 
· Deliver evidence-based lessons (parenting, MCH topics); facilitate small groups.
· Engage parents/guardians; coordinate meetings with teachers, counselors, therapists.

Coordination & Referrals (15%) 
·Serve as liaison with clinics, social service agencies, and community-based organizations; ensure warm hand-offs and closed-loop referrals.
· Conduct home or hospital visits when necessary; maintain safety protocols.

Data, Reporting & Quality (10%) 
· Maintain timely, accurate EMR documentation; track outcomes (attendance, credit accrual, benefit uptake).  Submit weekly schedules and reports
· Support grant/program reporting and basic quality-improvement activities.

Professionalism & Compliance (5%) 
· Uphold HIPAA/FERPA and mandated-reporting requirements; complete required trainings.
· Represent the program positively with students, families, schools, and partners.

Associated Job Duties

· Assist with incentive stores, recognition events, college tours, and community service projects.
· Participate in evaluation activities and staff/team meetings; present as requested at local events.
· Other duties as assigned. 

Qualifications

Education
· Required: Bachelor’s degree in Social Work, Public Health, Human Services, Education, Psychology, or related field.

Experience
· 1–3 years case management experience working with at-risk youth/families in school, community, or home settings (internships count).
· Familiarity with benefits navigation (WIC/Medicaid/CCDF) and community resource mapping.

Licenses/Certifications Required

· Indiana CHW, Family Development Credential (FDC), Wraparound, Motivational Interviewing, CPR/First Aid.
· Bilingual (Spanish) preferred.

· Valid Indiana Driver’s License and current auto insurance required.

Knowledge, Skills & Abilities

· Adolescent development, Title IX basics, Positive Youth Development, Trauma-Informed Practice.
· Strong documentation in EMR/case systems (Insight), privacy (HIPAA/FERPA), and time management.
· Clear, empathetic communication; culturally responsive practice.

Working Environment

· In-county driving, to school-sites; occasional evenings/weekends for events.
· Ability to sit, stand, and lift up to ~20 lbs; home/hospital visits as needed.