Retail Associate

FLSA Status

Nonexempt

Job Role Summary

The Retail Associate provides excellent customer service to all guests while maintaining compliance with Indiana State Department of Health regulations and department policy and procedures. 

Essential Functions and Responsibilities

•    Delivers excellent customer service at all times and works as a team member to provide the most efficient service to guests. Maintains a calm and professional demeanor during periods of high volume to promote a positive guest experience and stable working environment.
•    Proficiency in the Micros POS system to ring up orders and cash out guests. Responsible for accurately entering cash and credit card transactions; applying discounts, coupons and promotions appropriately and is accountable for any drawer imbalances per department policy 400-7.1 “Cash Register Variance”
•    Maintains appropriate sanitation levels in the work area in compliance with Indiana State Department of Health and Marion County Health Department regulations (proper labelling, FIFO and hand washing)
•    Possesses knowledge of  menus in retail operations; verbalizes the menu options to guests and guides their experience to sell product
•    Assists with the delivery of online orders around the main Eskenazi Health campus. Checks orders for accuracy and completes deliveries in a timely manner.
•    Assists with basic food preparation and possesses knowledge of food safety    
•    Completes side work at the beginning and end of shift as assigned including but not limited to cleaning duties, food prep, stocking and assisting in other areas of the operation as needed.
•    Works as a food handler during special events and in satellite retail operations as needed
•    Maintains assigned retail area in a way that is appealing to customers; ensuring product is merchandised well, stocked fully, rotated and priced appropriately
 

Job Requirements

•    High School Diploma or equivalent (GED)
•    Minimum of one year of general work experience or currently enrolled in a higher education institution
 

Knowledge, Skills & Abilities

•    Ability to read, write and understand English
•    Ability to learn quickly
•    Strong interpersonal skills
•    Ability to work as part of a team and build positive relationships
•    Demonstrates proper use of equipment
•    Follows infection control policies and procedures
•    Knowledge of safe food handling practices
•    Ability to handle complaints professionally
•    Ability to communicate effectively in a professional, courteous manner with food service personnel and other hospital staff