Referral Coordinator

FLSA Status

Job Role Summary

Essential Functions and Responsibilities

• Proactively contributes to Eskenazi Health’s mission:  Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County.  Models Eskenazi Health values
• Performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the clinic/hospital/office setting 
• Adapts activities/behaviors to reflect and ensure adequate service appropriate to the age of the patients served (i.e. neonatal, infant, pediatric, preschool, school-age, adolescent, adult, geriatric)
• Checks-out patients.  Checks in patients.
• Establishes priorities, meets deadlines, follows written and verbal instructions
• Knowledge of third party payers, familiar with ICD9, modifiers and coding related to clinic check-out
• Knowledge of patient scheduling procedures
• Retrieves medical records as needed and prepares chart for physician visit
• Discusses the patient obligation policy with patient/family
• Accountability for accuracy of data collected and entered into systems
• Communicates effectively and maintains a positive working relationship with patients, management and employees to promote teamwork and positive image of Eskenazi Health Services

Job Requirements

• High School Diploma or GED required
• Must pass a pre-test
• Must complete outpatient registration program, and pass the exam with a score of 90% or higher
• Pass annual competency exams as required
• Maintain 95% accuracy on data audits

Knowledge, Skills & Abilities

• Exceptional patient customer service and interviewing skills
• Interpersonal communication strategies/skills to achieve outcomes/results with patients/families and others
• Knowledge and ability to use CRT, PC, registration system and Windows
• Personal computers and standard office equipment use
• Positive demeanor, excellent customer service skills and good verbal/written communication skills with the ability to use age appropriate communications
• Professional in both appearance and approach.
• Detail oriented, basic mathematical skills and ability to resolve check-in, check-out, and scheduling issues
• Sound, diplomatic judgment
• Ability to match, file and retrieve from an alphabetical and numerical system