Pre-Exposure Prophylaxis Care Coordinator

Date: Nov 25, 2021

Location: Indianapolis, US, 46268

Organization: HHC

Division:Eskenazi Health  

Sub-Division: FQHC  

Req ID:  10910 


Schedule: Full Time 

Shift: Varied (Days/Evenings) 


Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.




FLSA Status


Job Role Summary

The Pre-Exposure Prophylaxis (PrEP) Care Coordinator facilitates prompt access to HIV prevention services for individuals at ongoing risk for HIV infection. The PrEP Care Coordinator meets with candidates for HIV prevention services (including both Post-Exposure Prophylaxis [PEP] and PrEP) to provide education on HIV/STIs, risk reduction, biomedical interventions, insurance process navigation, and direct linkage to prevention services. This position establishes and sustains collaborative relationships with PrEP prescribers within the Eskenazi Health network (including Primary Care), as well as with external community partners to provide education and outreach to populations within Marion County at disproportionate risk for acquiring HIV.

Essential Functions and Responsibilities

  • Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County; models Eskenazi Health values of Professionalism, Respect, Innovation, Development and Excellence
  • Meets with referred clients (with both walk-in and scheduled availability) to provide immediate education on PrEP/PEP, HIV risk reduction, insurance coverage programs, and linkage/scheduling to PrEP prescribers
  • Responds quickly to other PrEP referrals retrieved from EPIC referral system, fax, and phone
  • Assesses insurance status of all PrEP candidates for warm hand-off referral to financial navigation, patient assistance programs, copay assistance programs, ISDH PrEP financial assistance, or external referral (for out-of-network insurance)
  • Assists in coordination of same-day PrEP initiation through ensuring supplemental blood work is collected/transported, securing an appointment within 30-90 days with a long-term PrEP prescriber, facilitating billing of first PrEP prescription, and importing external lab results into the Eskenazi Health electronic medical record
  • Establishes and sustains professional relationships with a network of system-wide Eskenazi Health PrEP prescribers, informing them of programmatic changes, facilitating and assisting in ongoing education about PrEP, and staying abreast of provider schedule changes/availability
  • Attends or organizes at least six external community partner events per year to provide education and outreach to populations at disproportionate risk for acquiring HIV
  • Maintains complete, current, and accurate records of client referrals (including historical referrals prior to hire date), interactions, financial assessments, and grant money utilization for report generation as requested by Infectious Diseases Services Director
  • Places reminder calls/MyChart messages/texts to all scheduled PrEP appointments within 72 hours of scheduled appointment, and follows up on missed PrEP visits within 72 hours of missed appointment to assess reason for missing appointment and to re-engage (reschedule) patient if appropriate
  • Provides ongoing assistance to patients seeking support for adherence and retention to PrEP services
  • Reviews and maintains up-to-date and accurate knowledge of existing and emerging scientific research regarding biomedical HIV/STI prevention strategies, including PrEP, PEP, and related interventions
  • Participates in quality improvement processes and policy revisions as requested
  • Attends relevant staff and departmental meetings, and other meetings/trainings as assigned
  • Utilizes collaborative interpersonal communication strategies/skills to achieve desired outcomes/results with patients/families and internal/external partners

Job Requirements

  • Bachelor's degree in Social Work, Nursing, Sociology, Psychology, Counseling, or Public Health preferred
  • Bachelor's degree in another field which includes a minimum of twelve hours of coursework in Human Behavior, Social Policy, Social Welfare or Counseling OR two years of relevant work experience will be considered
  • One year in HIV/AIDS related work preferred
  • One year of HIV/STI prevention or other community health programs experience preferred
  • Fluency in Spanish highly preferred

Knowledge, Skills & Abilities

  • Demonstrates a positive demeanor, exemplary customer service skills, and excellent written, verbal and interpersonal communication skills, including age/education appropriate communications
  • Ability to establish priorities, meet deadlines, follow written and verbal instructions
  • Knowledge of and ability to use a personal computer and Microsoft Office
  • Skill in comfortably discussing sexual health and HIV risk reduction to diverse and hard-to-reach populations
  • Skill in interpretation and of PrEP-related lab results
  • Ability to work effectively and cooperatively with all levels of employees; ability to work with patients and staff regardless of age, race, gender and/or sexual orientation
  • Ability to communicate with Eskenazi Health patients, families, guests and visitors with sensitivity for vulnerable populations




Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.


Nearest Major Market: Indianapolis