Palliative Care Program Manager

FLSA Status

Job Role Summary

The Palliative Care Program Manager provides operational, business, and administrative leadership for the Palliative Care Program in support of the program’s and Eskenazi Health’s mission, vision, and strategic priorities. The position oversees program operations, strategic planning, financial and workforce processes, performance measurement, quality improvement, and administrative support of clinical services. The Program Manager collaborates with the interdisciplinary Palliative Care team and internal, academic, community, and organizational partners to support effective program delivery, growth, and sustainability. The position exercises independent judgment in coordinating resources, improving processes, and advancing program goals.

Essential Functions and Responsibilities

• Manages the operational and business functions of the Palliative Care Program and develops, maintains, and implements the program’s business and strategic plan to support growth, access, quality, operational effectiveness, and financial sustainability.
• Develops, implements, evaluates, and improves program practices, processes, procedures, and workflows in collaboration with the interdisciplinary team and organizational partners.
• Supports the administrative and operational needs of Palliative Care providers and clinical services.
• Manages the program budget and financial resources within established parameters and promotes responsible stewardship of available resources.
• Collaborates with Eskenazi Health Foundation and other organizational partners to support philanthropic initiatives, funding and grant opportunities, community engagement, and special events that advance program priorities.
• Manages departmental workforce and personnel processes for the cost center in collaboration with Human Resources and organizational leadership.
• Supports workforce planning and the operational needs of the interdisciplinary Palliative Care team, including recruitment, onboarding, scheduling, payroll, and other personnel-related processes as applicable.
• Oversees program data, performance measurement, quality improvement, and reporting activities to evaluate clinical, operational, and financial outcomes and identify opportunities for improvement.
• Serves as the department’s facility liaison for the fellowship program, supporting coordination of fellow rotations, operational processes, funding requirements, and organizational resources in collaboration with the fellowship coordinator and academic partners.
• Provides oversight of the No One Dies Alone program in collaboration with the Spiritual Advisor, supporting volunteer recruitment, development and training, and coordinating operational needs to ensure effective program delivery.
• Builds and maintains effective relationships across clinical, administrative, academic, community, and organizational partners to advance Palliative Care Program goals and initiatives.

Job Requirements

• Bachelor’s degree in nursing, healthcare administration, business administration, or another health-related field required; master’s degree preferred.
• Five years progressive healthcare experience required, with experience in palliative care, hospice, serious illness care, or a related clinical setting strongly preferred.
• Clinical healthcare experience preferred.
• Experience working with interdisciplinary healthcare teams and coordinating complex clinical and operational initiatives required.
• Experience with healthcare budgeting, quality improvement, data analysis, performance reporting, or business operations preferred.

Knowledge, Skills & Abilities

• Strong leadership, organizational, critical-thinking, problem-solving, and decision-making skills.
• Ability to independently prioritize and manage multiple complex responsibilities and initiatives in a dynamic healthcare environment.
• Knowledge of healthcare operations and clinical workflows, preferably within palliative care, hospice, serious illness care, or a related clinical setting.
• Knowledge of healthcare financial and business operations, including budgeting, resource management, and performance monitoring.
• Ability to collect, analyze, interpret, and communicate program data to support quality improvement, operational performance, strategic planning, and decision-making.
• Strong program and project management skills, including goal development, resource coordination, implementation, timeline management, and evaluation of outcomes.
• Excellent written, verbal, interpersonal, presentation, and facilitation skills with the ability to communicate effectively across clinical, administrative, academic, and executive audiences.
• Ability to lead and collaborate effectively within an interdisciplinary healthcare team and across organizational departments.
• Demonstrated leadership experience in healthcare operations, program management, or clinical program administration required.
• Demonstrates initiative, adaptability, creativity, accountability, and sound professional judgment.
• Proficiency with electronic health records, healthcare information systems, data-reporting tools, and Microsoft 365 applications.