PRN Support Specialist - Residential Services

Date: Nov 15, 2023

Location: Indianapolis, IN, US, 46219

Organization: HHC

Division:Eskenazi Health  

Sub-Division: SEMHC  

Req ID:  18161 


Schedule: PRN/Per Diem 

Shift: Varied (Days/Evenings) 


Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.




FLSA Status


Job Role Summary

The Support Specialist provides skills training and development to clients as required by medical necessity. This position provides crisis management and emergency interventions including but not limited to CPR and CPI, as well as provides quality case management as required by medical necessity and directed by the treatment team.

Essential Functions and Responsibilities

  • Embraces, understands, and operates under the Recovery Model, including AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) and the spirit of motivational interviewing
  • Provides skills training and development to clients in group and individual settings as guided by medical necessity outlined in the Person Centered Treatment Plan; skills training and development includes but is not limited to the following: home management, (laundry, cooking, cleaning, shopping, budgeting and payeeships), self-care management (bathing, dressing, grooming, nutrition, medication-consistency, assisting with medical follow up, attending medical appointments), emotion management (communication skills, decision making skills, coping skills, anger management)
  • Provides crisis management and emergency interventions including but not limited to: CPR and CPI; for Mental Health Recovery Unit only: controlling of physical aggression by actively participating in the seclusion/restraint team
  • Provides quality case management directed by treatment team and guided by medical necessity outlined in the Person Centered Treatment Plan
  • May provide transportation in company provided vehicle and personal vehicle as directed by treatment team and guided by medical necessity; maintains a copy of Vehicle-Related Accident Reporting Procedures in vehicle
  • Meets the agency's standard of client service hours
  • Meets the agency's standard of timely completion of progress notes
  • Advocates for clients to ensure access to needed services which includes developing community relationships and resources
  • Reports to treatment team in staffing including but not limited to: successes and challenges, assessment of client progress, barriers to success, any level of care changes
  • Performs selected nursing procedures consistent with Sandra Eskenazi Mental Health Center, including but not limited to: performing vital signs, collecting specimens, monitoring nutritional status and other such duties as assigned by supervisor and within scope of practice
  • Establishes and maintains a safe environment at all times through on-going assessment of milieu/appointment environment and intervenes as indicated in Person Centered Treatment Plan and by nursing or physician order
  • Accepts personal responsibility for development that includes 20 hours of training per year including but not limited to topics of addictions, cultural competency and trauma
  • Provides written/electronic documentation of every client interaction where an intervention occurs or observation completed

Job Requirements

  • High School Diploma or equivalent, plus two years of experience in Behavioral Health and/or equivalent post-secondary education such as a Bachelor's or Associate's degree
  • Outpatient Only - Valid Indiana driver's license that meets Eskenazi Health's driving policy requirements

Knowledge, Skills & Abilities

  • Basic knowledge of behavioral health
  • Basic knowledge of medical terminology
  • Knowledge of basic behavior management process
  • Knowledge of basic learning principles
  • Knowledge of community resources
  • Knowledge of patient rights and responsibilities
  • Knowledge of hands-on patient care
  • Knowledge of hands on computer experience
  • Must meet the following basic competencies as applicable: CPR, CPI, Animal Education, Medications, Legal, Addictions, Age-Related




Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.


Nearest Major Market: Indianapolis