PATIENT ACCESS COORDINATOR

Job Role Summary

Responsible for assisting patients in accessing care, treatment, and results. Providing backup for the back-office Patient Navigator, and Intake will be the primary work duty; however, other duties in service of patient access and quality assurance will be important components of the position.

Essential Duties

• Enters patient’s registration and test results into EMR. Performs quality assurance checks to ensure timeliness and accuracy of data entry. 
• Tracks lab reports through IU Infectious Disease Lab and State Department of Health to ensure all results are received and entered into Insight in a timely manner.
• Calls patients to remind them of their upcoming appointments. Will cancel or reschedules appointments for patients depending on the patient needs. 
• As needed, performs duties of patient navigator including answering and evaluation needs of clinic calls, greeting patients, scheduling appointments, and ensuring patients receive appropriate services. 
• Conducts patient satisfaction surveys and clinic flow time study on a semi-annual basis. 
• Serves as primary contact for patient experience. Responsible for staffing patient experience line and ensuring concerns are addressed with STD program leadership. 
• Assesses points of patient access and offers suggestions for improvement to STD program leadership. 
• Maintains and updates all clinic signage, recording/announcement changes, and clinic switchboard. 
• As needed, provides support and coverage for the back-office clerical team. Enters test results in the EMR system and scans all relevant documents into the Onbase system. 
• As needed, performs duties of intake staff including registering patients, scanning relevant documents, and collecting payment. 
• Participates in public health emergency preparedness exercises and in the response to public health emergencies as directed. 
• Participates in a minimum of two H.O.P.E. events totaling a minimum of (8) hours annually. 
• Performs other duties as assigned by STD program leadership. 

Qualifications

• High school diploma or equivalent required, an advanced degree is highly desired.
• 1-2 years previous office coordination experience required; and/or training; or equivalent combination of education and experience.
• A minimum of 1 year of supervisory experience.
• Access to reliable transportation.

Licenses/Certifications Required

• Valid Indiana driver's license.
• Current automobilie insurance.

Knowledge, Skills & Abilities

Language Skills: 

• Must be able to effectively communicate verbally and in writing with a wide variety of staff at various levels of knowledge and communication, as well as members of outside organizations/agencies, and the public.
• Ability to display patience, understanding, initiative, tact and maturity and the ability to communicate concepts and instructions clearly.

Mathematical Skills: 

• Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. 
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 

Reasoning Ability: 

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Working Environment

• Standard office setting.
• On-the-job duties require talking, hearing, sitting, walking, using hands to finger, handle, or feel, and reaching with hands and arms.
• Occasionally required to climb balance, stoop, kneel, crouch, crawl and stand.
• Must be able to lift up to 25 pounds.
• Must be able to perform job duties in environment with moderate noise level (examples: business office with computers and printers, light traffic).
• Has exposure to communicable diseases; combative patients and their associates in stress situations.