Network Engineering Supervisor

FLSA Status

Exempt

Job Role Summary

The Network Engineering Supervisor will lead the Network Engineering team in designing, managing and supporting complex enterprise network solutions within the organization, along with team leadership. They will serve as the consolidated point of accountability, communication, and coordination for all activity within the Network Engineering team. In addition, they will participate in collaboration with Telecom, Security, Systems, and Infrastructure team members and may provide additional support resources for strategic infrastructure initiatives. 
 
The Supervisor leads a team of network engineers who work together to continually develop and optimize network services throughout the organization and ensure network services meet organizational goals and requirements. The incumbent will spend 50%–75% of their time performing technical engineering and supporting network solutions, with the remaining time focused on leadership. 
 
The Supervisor cultivates and manages the Network Engineering Team to ensure skills are adequate to seamlessly deliver network services. They implement and provide guidance related to best practices, standard processes and enhanced services. While the position is focused on engineering and team leadership, the Supervisor will be responsible for talent development and resource management with an emphasis on collaboration with other IS Operations teams. 
 
The Network Engineering Supervisor will perform these functions in a manner consistent with the overall Infrastructure and Operations approach and guided by recognized, process-based best practices for information technology service management.

Essential Functions and Responsibilities

• Develop detailed design documents for network deployments, including LAN, WAN, wireless, SD-WAN, cloud connectivity, routing, switching, and security architectures
• Evaluate and recommend new network technologies and features to enhance system capabilities
• Ensure the Network Engineering team can effectively manage enterprise routing and switching platforms, wireless infrastructure, SD-WAN solutions, VPN technologies, network monitoring systems, firewalls, and related technologies, while performing upgrades and lifecycle management for network infrastructure
• Continually improves the alignment and strength of the Network Engineering team through coaching, training, and disciplinary measures
• Works collaboratively with other Information Services and Operations leaders to strengthen and improve processes
• Creates and carries out team/staff development plans
• Recruits, interviews, and hires new team members
• Tracks team effort and productivity within the service management system
• Ensures the Network Engineering team adheres to industry best practices
• Administers team timekeeping
• Carries out team performance reviews
• Participates in after hours on-call rotation
• Participates in on site work including outage mitigation efforts, device replacements, high risk changes, and situations that require a high degree of team coordination efforts

Job Requirements

• Bachelor’s degree in engineering, business, or a related field, or the equivalent in other experience and/or Cisco networking certification(s)  (CCNA, CCNP, CCIE)
• Proficiency with stakeholder management, service improvement, and requirements engineering/analysis best practices
• Familiarity with service management processes such as ITIL
• At least 5 years of experience managing large, complex enterprise network environments
• At least 3 years of experience in a large (3000+ employees) organization