Mental Health Support Specialist - Triage (Friday and Saturday)

FLSA Status

Job Role Summary

Essential Functions and Responsibilities

• Embraces, understands, and operates under the Recovery Model, including AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) and the spirit of motivational interviewing
• Provides skills training and development to clients in group and individual settings as guided by medical necessity outlined in the Person Centered Treatment Plan; skills training and development includes but is not limited to the following: home management, (laundry, cooking, cleaning, shopping, budgeting and payeeships), self-care management (bathing, dressing, grooming, nutrition, medication-consistency, assisting with medical follow up, attending medical appointments), emotion management (communication skills, decision making skills, coping skills, anger management)
• Provides crisis management and emergency interventions including but not limited to: CPR and CPI; for Mental Health Recovery Unit only: controlling of physical aggression by actively participating in the seclusion/restraint team
• Provides quality case management directed by treatment team and guided by medical necessity outlined in the Person Centered Treatment Plan
• May provide transportation in company provided vehicle and personal vehicle as directed by treatment team and guided by medical necessity; maintains a copy of Vehicle-Related Accident Reporting Procedures in vehicle
• Meets the agency's standard of client service hours
• Meets the agency's standard of timely completion of progress notes
• Advocates for clients to ensure access to needed services which includes developing community relationships and resources
• Reports to treatment team in staffing including but not limited to: successes and challenges, assessment of client progress, barriers to success, any level of care changes
• Performs selected nursing procedures consistent with Sandra Eskenazi Mental Health Center, including but not limited to: performing vital signs, collecting specimens, monitoring nutritional status and other such duties as assigned by supervisor and within scope of practice
• Establishes and maintains a safe environment at all times through on-going assessment of milieu/appointment environment and intervenes as indicated in Person Centered Treatment Plan and by nursing or physician order
• Accepts personal responsibility for development that includes 20 hours of training per year including but not limited to topics of addictions, cultural competency and trauma
• Provides written/electronic documentation of every client interaction where an intervention occurs or observation completed

Job Requirements

• High School Diploma or equivalent, plus two years of experience in Behavioral Health and/or equivalent post-secondary education such as a Bachelor's or Associate's degree
• Outpatient Only - Valid Indiana driver's license that meets Eskenazi Health's driving policy requirements

Knowledge, Skills & Abilities

• Basic knowledge of behavioral health
• Basic knowledge of medical terminology
• Knowledge of basic behavior management process
• Knowledge of basic learning principles
• Knowledge of community resources
• Knowledge of patient rights and responsibilities
• Knowledge of hands-on patient care
• Knowledge of hands on computer experience
• Must meet the following basic competencies as applicable: CPR, CPI, Animal Education, Medications, Legal, Addictions, Age-Related