Medical Transport Operations Coordinator

FLSA Status

Non-exempt

Job Role Summary

The Medical Transport Team Leader provides leadership and support to the medical transport team under the direction of the supervisor.

Essential Functions and Responsibilities

•    Performs dispatch for the Medical Transport Department 
•    Leads and supports the Medical Transport staff
•    Assist with coordinating staff schedules
•    Assists supervisor and manager with new hire orientation.  
•    Assists in conducting  interviews and scheduling peer interviews for potential new hires
•    Assists and coordinates with manager on hiring, probationary periods and performance reviews
•    Oversees the cleaning and maintenance of equipment (i.e. wheelchairs and stretchers)
•    Submits monthly reports as directed by the manager
•    Trouble shoots the Epic system
•    Performs all essential job functions of a transport aide and/or EMT when necessary
•    Assists with the activities and educational/clinical experiences of assigned observers and students
•    Participates actively in continuing education and medical audit programs
•    Demonstrates excellent communication skills
•    Report to the scene of automobile accidents when our department’s vehicles are involved
•    Oversees wheelchair inventory and roundups
 

Job Requirements

•    High School Diploma or equivalent
•    Minimum of 2 years as a dispatcher for the department.  
•    Indiana Certification as an Emergency Medical Technician-Ambulance desired but not required.  
•    Current Indiana Driver’s license with motor vehicle record that meets Eskenazi Health’s driving policy standards
•    Current Indiana motor vehicle insurance
•    AHA CPR Certification
•    EVOC certification with 6 months of hire
 

Knowledge, Skills & Abilities

•    Must have specific knowledge of:
•    practical skills, theory and medical terminology related to basic and some advanced emergency medical care
•    principles of human growth and development
•    age-appropriate care (i.e. neo-natal, pediatric, adolescent, adult, geriatric)
•    Must be able to:
•    work effectively under emergency conditions and stress
•    drive an emergency vehicle under emergency conditions
•    coordinate emergency care with paramedics
•    proficiently use and maintain basic and some advanced life support equipment and supplies
•    lift up to 35 lbs individually and 175 lbs with a partner
•    carry a stair chair 30 yards, up two flights of stairs, then down two flights of stairs with a patient attached
•    carry tech box, oxygen equip. bag and ECG monitor up two flights of stairs
•    kneel, stoop and crouch for extended periods of time, including kneeling long enough to perform two hundred chest compressions in 2 minutes
•    interact in a calm, effective and courteous manner with patients, public, and hospital staff
•    follow detailed or general instructions, verbal and written legibly, accurately, and confidentially use and record data
•    Must have:
•    normal use of limbs, eyes, ears and voice required to treat patients and to operate sophisticated electronic devices
•    excellent verbal communication skills
•    high level of medical psychomotor skills and cognitive knowledge
•    high degree of accuracy in performance of duties
•    satisfactory driving and previous work record
•    Competent in Microsoft Office, Epic, and dispatch procedures
•    Excellent judgment and ability to prioritized and handle multiple requests calmly and effectively
•    Basic English reading and writing skills; bilingual is desired but not required
•    Knowledge of hospital layout and procedures; some knowledge of equipment handling
•    Ability to use age-appropriate communication skills
•    Good reasoning ability
•    Detail oriented
•    Knowledge of hospital policies and procedures
•    Promptness, empathy and genuine interest as perceived by patients, co-workers and staff
•    Ability to assess patient needs during transport
•    Skill in patient transport techniques and safe use of vehicle
•    Must be able to follow written/verbal instructions