Manager HIM Record Operations Support Services and Analytics

FLSA Status

Exempt

Job Role Summary

Oversee and manage the daily operations for release of information and data integrity areas.

Essential Functions and Responsibilities

• Responsible for: quality metrics development and reporting; productivity and quality monitoring with staff; policy and procedure development; monthly Studor rounding; staff performance evaluations; progressive disciplinary actions/staff Performance Improvement Plan (PIP) development; Attendance, PTO approvals, and Kronos time management; other reports and data requested as needed.
• Supervises staff and work queues associated with transcription, release of information, data integrity, and HIM support to ensure the workload is maintained daily
• Works with system support, other departmental staff/providers, contracted vendors, and customers to triage and follow up /issue resolution with barriers in responsible managed areas (escalation as appropriate) 
• Participates in developing and implementing specific department goals, policies, standards, and performance improvement initiatives which directly support the strategic plan and vision of the department and organization. 
• Assist staff and manages chart correction and release of information workflows that entail coordination with representation from several areas as appropriate (escalation for critical in-house patients).
• Liaison to internal/external requestors, to ensure accurate and timely fulfillment of release of information requests are completed in a timely manner.
• Ensures financial requirements are met for assigned areas of responsibility and assists the Director of Medical Records Management with budgetary decisions 
• Maintains a professional, positive working relationship with medical staff, hospital personnel, and all vendor contacts. 
• Participates in the approval process of medical record content and documentation (paper and electronic) at Eskenazi, to include delineation of the HIPAA designated record set and the legal health record. 
• Educates and trains HIM Record Operations staff on enhancements, changes, and updates 
• Keeps current with documentation requirements set forth by JCAHO, ISDH, CMS and other licensing and regulatory agencies. Ensures the respective hospital policies and procedures, medical staff bylaws, medical staff rules and regulations, and the associated requirements are met.
   

Job Requirements

• Bachelor’s degree (B.S.) preferred or Associate Degree (A.S.) in Health Information Administration 
• AHIMA credential as a Registered Health Information Administrator (R.H.I.A) or Registered Health Information Technician (R.H.I.T) required 
• At least two years of HIM management experience, including a strong emphasis on Data Integrity (Chart Corrections) and Release of Information 
• Experience with EPIC, Onbase, and 3M Fluency Direct systems is strongly preferred.
   

Knowledge, Skills & Abilities

• Knowledge of HIM acute care hospital operations with emphasis on release of information, chart completion, transcription, and corrections for data integrity.
• Knowledge of JCAHO, ISDH, CMS, HIPAA, and other licensing and regulatory agencies.
• Must demonstrate strong planning and organizational skills in order to prioritize workload 
• Microsoft Excel skills to include the ability to build new worksheets, import data, sort data, and use basic formulas 
• Microsoft Word skills to write policies and procedures and correspondence. 
• Demonstrates team oriented, professional conduct when resolving operational issues which cross various operational units within HIM and/or across Eskenazi Health 
• Excellent oral and written communication skills. Ability to present information to groups of physicians/individuals 
• Works independently and exercises professional judgment to meet daily operational demands