Manager- Family Support Services

Date: Jun 9, 2021

Location: Indianapolis, IN, US, 46202

Organization: HHC

Division:Eskenazi Health  

Sub-Division: FQHC  

Req ID:  8800 


Schedule: Full Time 

Shift: Days 

Salary Range: $23.54 - $31.82 


Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.


FLSA Status


Job Role Summary

The mission of Fathers and Families Center (FFC) is “To build a noble legacy of fatherhood – assisting fathers in achieving self-sufficiency and in strengthening families to improve the life chances of children.” We accomplish this by working with fathers and their families to help them to be better partners, providers and parents.
To support this mission, the Family Support Manager is responsible for planning, development and implementation of the Center’s Family Support programs and initiatives that include behavioral health, family support programs and services. 

Essential Functions and Responsibilities

Behavioral Health 
•    Provides current and relevant information, support and assistance to individuals and families.
•    Provides effective, culturally competent short-term counseling while maintaining a nonjudgmental counseling environment for individuals, couples, and/or families.
•    Conducts mental health assessments for participants as appropriate.
•    Performs crisis intervention as needed.
•    Coordinates the agency’s health screenings.
•    Liaisons with staff from Fairbanks to coordinate addiction counseling/intervention with appropriate follow-up and case notes.

Family Support 
•    Develops and implements culturally competent family-focused, couples and 2-gen programs.
•    Delivers Strong Fathers class sessions focused on family strengthening, education and support.  
•    Periodically assesses needs of participants and their families to inform programming through surveys and/or focus groups.
•    Develops, monitor and assess formal and informal referral partnerships with area agencies and stakeholders to provide a full range of services to participants and their families.
•    Provides participant and family case management and follow-up as appropriate.
•    Assists with development and maintenance of online resource library to help families navigate relevant issues.
•    Ensures that domestic violence protocol is properly implemented so that adequate screening and appropriate referrals occur in a timely fashion.

•    Participates in community engagement and outreach.
•    Participates in team and agency meetings to facilitate interdepartmental coordination and cooperation.
•    Documents participant progress and processes in ETO and case notes and other appropriate databases as required.
•    Assists with research and writing of articles, blogs, newsletters and other documents.
•    Develops reports for the Executive Team in support of grant proposals, reports and work plan.


Job Requirements

•    Completion of a Master’s degree in Social Work or other related field.
•    Clinical licensure in Indiana preferred.
•    At least three years supervisory experience required.
•    At least three years program design and management experience required.
•    Valid Indiana Driver’s License that meets Eskenazi Health’s driving policy requirements

Knowledge, Skills & Abilities

•    Awareness of research, best practices and needs of target population and ability to develop/implement culturally responsive solutions.
•    Understanding of strength- and community-based behavioral health models.
•    Strong interpersonal skills with ability to be both clear and concise in written and verbal communication.
•    Crisis intervention skills.
•    Can effectively utilize various online and virtual platforms for counseling, education and outreach.
•    Competence in computer usage, MS Office software and databases with ability/willingness to learn other systems.



Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.




Nearest Major Market: Indianapolis