Manager, HIM Operations Support Services

Date: Mar 19, 2023

Location: Indianapolis, IN, US, 46202

Organization: HHC

Division:Eskenazi Health  

Sub-Division: Hospital  

Req ID:  12837 


Schedule: Full Time 

Shift: Days 


Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.




Job Role Summary

The Manager, HIM Record Operations-Document Imaging manages, plans, and coordinates services provided by the Health Information Management department, emphasizing the Document Imaging area.

Essential Functions and Responsibilities

  • Responsible for:
    • Assists in quality metrics development and reporting
    • Productivity and quality monitoring and follow up with staff
    • Monthly Studor Rounding
    • Staff performance evaluations
    • Progressive disciplinary actions/Staff Performance Improvement Plan (PIP) development
    • Attendance, PTO approvals, and Kronos time management
    • Other reports/data requested as needed
  • Supervises staff  and work queues associated with transcription, release of information, data integrity, and HIM support to ensure the workload is maintained daily
  • Triage and issue resolution in barriers (escalation as appropriate)
  • Participates in developing and implementing specific department goals, policies, standards, and objectives which directly support the strategic plan and vision of the organization.
  • Works with system support and other leaders
  • Manages chart correction workflows and coordinates with representation from all areas as appropriate.
  • Liaison to internal/external requestors, to ensure accurate and timely fulfillment of release of information requests are completed in a timely manner
  • Assists department leadership with the coordination of essential ROI functions, workflows and ROI-related projects.
  • Interacts and communicates with Information Technology management to ensure optimal use of installed technology, identification of future needs and assistance with system updates.
  • Triage and resolve issues that are barriers to record release, vet record requests against 21st Century Cures Act regulations
  • Resolve record authorization issues to prevent violation of information blocking, HIPAA regulations


  • Respond to inquiries related to restrictions notated in the medical record
  • Assists with process improvement and standardization of HIM ROI workflows
  • Serves as subject matter expert on essential HIM ROI functions and workflows
  • Answers inquiries from departments regarding release of information workflows and policies and resolves issues or escalates as appropriate
  • Participates in the planning and testing of new systems and upgrades related to release of information.
  • Ensures financial requirements are met for assigned areas of responsibility and assists the Director of Medical Records Management with budgetary decisions
  • Maintains a professional, positive working relationship with medical staff, hospital personnel, and all vendor contacts
  • Functions may include but are not limited to:  issues with duplicate medical records/account numbers; missing records or elements or errors with quality
  • Ensures the review and approval of medical record content and documentation tools (paper and electronic) at Eskenazi, to include delineation of the HIPAA designated record set and the legal health record
  • Educates and trains HIM Record Operations staff on enhancements, changes, and updates
  • Keeps current with documentation requirements set forth by JCAHO, ISDH, CMS and other licensing and regulatory agencies. Ensures the respective hospital policies and procedures, medical staff bylaws, medical staff rules and regulations, and the associated requirements are met.


Job Requirements

Bachelors Degree (B.S.) recommended or Associate Degree (A.S.) in Health Information Administration. At least two years of progressively responsible Health Information Management experience, including: Analysis, MPI, Record Completion, Document Imaging/Electronic Health Record, Transcription, Release of Information, and Medical Record Regulatory requirements required.

  • AHIMA credential as a Registered Health Information Administrator (R.H.I.A) or Registered Health Information Technician (R.H.I.T) preferred
  • At least one year prior experience in acute medical record management processes including: Analysis, MPI, Record Completion, Document Imaging/Electronic Health Record preferred


Knowledge, Skills & Abilities

  • Knowledge of HIM acute care hospital operations with emphasis on inpatient and outpatient record discharge; chart processing functions to include: pickup and reconciliation, analysis, filing methodologies, MPI and chart completion
  • Knowledge of basic functions and processes performed by ADT Interface, HIM systems, Patient Access systems and billing information systems
  • Knowledge of and proficiency in application of state and federal laws guiding release of information
  • Knowledge of and proficiency in application of documentation requirements set forth by JCAHO, ISDH, CMS and other licensing and regulatory agencies for medical record documentation and completion requirements
  • Advanced knowledge of functions and processes performed by scanning and imaging software
  • Familiarity with information systems used at Eskenazi Health including but not be limited to: EPIC, OnBase MRM, and G3 is preferred
  • Excellent customer services skills
  • Advanced computer literacy to use computer systems in Health Information Management
  • Must demonstrate strong organizational skills in order to prioritize work and fulfill requests effectively
  • Microsoft Excel skills to include: ability to build new worksheets, import data, sort data, use basic formulas
  • Microsoft Word skills to compose policies and procedures and correspondence
  • Skilled in effective planning and organization
  • Excellent oral and written communication skills; ability to present information to groups of physicians and other individuals
  • Works independently and exercises professional judgment to meet daily operational demands
  • Demonstrates team-oriented, professional conduct when resolving operational issues which cross various operational units within HIM and across Eskenazi Health




Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.


Nearest Major Market: Indianapolis