Interpreter/Rehab-Registrar

FLSA Status

Job Role Summary

Essential Functions and Responsibilities

• Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County; models Eskenazi Health values
• Language Interpretation and Translation: Accurately interprets therapy assessment and treatment information and instructions to and from patients exactly as communicated; acts as a resource for other staff to provide interpreting and translation services; identifies communication barriers; translates documents as needed by the department; interprets office policies and procedures
• Registration: Completes patient registration accurately in electronic medical record; registers patients, validating demographic information, insurance information, and photo ID at initial visit; creates and attaches rehab recurring hospital series account to all visits; scans or copies insurance cards, photo ID, and outside referrals (if applicable); identifies the network patient belongs to and follows all policies and procedures; identifies and validates all insurance, and loads insurance in the correct order for billing; ensures that current patient consent is on file
• Scheduling: Completes new evaluation and return appointment scheduling based on departmental procedures; verifies and attaches referrals for patient appointment; appropriately assesses patient scheduling needs/provider based on referral diagnosis; identifies patients who have urgent therapy needs or require triage by a supervisor to ensure appropriate scheduling; appropriately documents and communicates to provider patient cancellation and reason
• Check In/Check Out: Efficiently completes all necessary check-in/check-out processes to facilitate patient throughput; acknowledges patient arrival to check in/check out area with a positive and professional demeanor; appropriately notifies provider of patients that have arrived late for treatment
• Financial Stewardship: Collects co-pays and any other fees; reconciles the cash drawer daily; directs patient to financial counselor when appropriate; communicates patient insurance changes with provider
• Patient Account Maintenance: Regularly works and corrects patient accounts in work queues
• Phone Management: Answers phone calls consistently and in a timely manner to reduce call abandonment; uses standard language when managing phone calls per department scorecard; demonstrates good etiquette and pleasant tone with phone conversations; minimizes hold time and avoids long silences without talking to the caller; accepts and implements needed improvement based on feedback from phone audits
• Professional Communication/Collaboration: Serves as the first contact patients have with the system and maintains professional and appropriate interaction with customers of all ages; demonstrates effective and quality verbal communication skills with peers and customers; consistently checks and participates in electronic communication; participates in orientation and instruction of new personnel as required
• Performance Improvement: Identifies ways to improve work processes and improve customer satisfaction
• Time & Priority Management: Minimizes time away from work and prioritizes multiple tasks to maximize time spent performing job duties; reports to work on time and on a consistent basis; is not in disciplinary process per the hospital attendance policy guidelines; follows appropriate procedures for scheduled time off requests and proactively communicates time off with other team members; completes all assigned tasks and/or special projects on time without reminders

Job Requirements

• High school diploma or equivalent required; Associate's degree in Business preferred
• One year of experience in a position requiring similar duties
• Ability to pass test to determine proficiency in required language
• Proof of successful completion of Bridging the Gap course