Interpreter (Haitian/Creole)

FLSA Status

Job Role Summary

Essential Functions and Responsibilities

• Proactively contributes to Eskenazi's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County; models Eskenazi Health values of Professionalism, Respect, Innovation, Development and Excellence
• Provides medical interpretation services to patients, advocacy on behalf of patients, and interpretation services in any part of the site; acts as a liaison between patients and health care providers (making and canceling appointments, etc.) as needed
• Works with patients, families, health providers and other social services offices to interpret
• Interprets medical information/instructions to and from patients exactly as communicated
• Interprets office policies and procedures (co-pays, financial counseling, insurance cards, etc)
• Interprets HIPAA regulations pertaining to patient confidentiality and the release of information
• Makes reminder phone calls to patients regarding scheduled appointments
• Adheres to company policies, procedures and standards while demonstrating a professional and positive image to the public
• Interprets relevant health education for patients and families, using educational and communication techniques specific to the patients' (and/or family members') culture and developmental age
• Acts as a resource for other staff to provide interpreting services; identifies problems and guides staff to appropriate solutions
• Adheres to state and federal safety guidelines

Job Requirements

• High school diploma or equivalent required
• Two years of experience working in a health care environment
• Successful completion of assessment to determine proficiency in required language
• Successful completion of Bridging the Gap course

Knowledge, Skills & Abilities

• Extensive knowledge of languages and cultures specific to the position
• Knowledge of organizational policies, procedures and protocols
• Strong knowledge of medical terminology
• Fluent verbal and written communication skills in English and required language
• Excellent interpersonal skills
• Basic computer skills
• Ability to establish rapport with individuals, families, health providers and others
• Ability to use age-appropriate communication skills
• Ability to exercise professional judgment
• Ability to work cooperatively and communicate effectively with team members
• Ability to work independently
• Ability to prioritize and multi-task in a fast-paced environment
• Ability to maintain the privacy and confidentiality of patient information
• Ability to interact with patients from all economic, educational and social backgrounds
• Ability to treat all patients with dignity and respect