Imaging Business Operations Coordinator

FLSA Status

Exempt

Job Role Summary

The Imaging Business Operations Coordinator is responsible for providing a variety of moderate to complex administrative functions and provides direction and input with Imaging Services business decisions. Has the ability to support all imaging areas with day to day operational needs and assists Imaging leadership as needed to ensure smooth operation for excellent patient care. This position reports to the Imaging Manager and proactively contributes to Eskenazi Health’s mission: Advocate, Care, Teach, and Serve with special emphasis on the vulnerable population of Marion County, and models Eskenazi Health’s values.

Essential Functions and Responsibilities

• Assists in processing and tracking departmental supplies and related expenses.
• Responsible for cataloging and processing requisitions and purchase orders; maintains effective and organized reporting system, sending notification to leadership for special orders; expunges denied requests 
• Completes a variety of administrative duties that include, but are not limited to: making copies, collating documents, facilitating tracking systems, maintaining filing systems, processing travel receipts, and maintaining office supplies and equipment
• Completes projects and special assignments by establishing objectives, determining priorities, and appropriately managing time
• Updates purchasing lists with correct SAP numbers, prices, unit of measure, and new supply items
• Assists with QI/QA for the Imaging Services department
• Maintains supply levels (JIT and outside order supplies) and ordering for Imaging Services.
• Assists with orientation of new employees
• Performs all duties with a focus on safety, recognizing that safety is our top priority; evaluates compliance with established safety procedures; offers suggestions to improve safety based on best practice (e.g. ACR); promotes an environment with a constant focus on safety
• Performs the following technical skills:  procures supplies for imaging and ancillary departments; prioritizes efforts to prevent delays in patient care; optimizes supply inventory to ensure adequate stock levels to meet patient care needs, improve department workflow and efficiency (e.g. reduce stock-outs), and prevent inventory expiration; analyzes purchasing data to identify trends; understands and consistently utilizes all information systems; maintains databases and strictly adheres to established systems change control process to ensure database integrity and alignment of systems; manages contract process for the department, working closely with Imaging Leaders, purchasing and the vendor. Reviews contract terms including contract summary forms
• Performs the following regulatory compliance responsibilities: ensures constant state of readiness for The Joint Commission, ACR, NRC, Indiana State Board of Health, FDA, and all other regulatory bodies, and suggests and implements process improvement throughout the department to assist in maintaining a constant state of readiness; ensures compliance with established inventory procurement, distribution, tracking, storage, returns, and auditing policies and procedures, as well as established standards and best practice (e.g., ACR, Department of Health, Joint Commission); ensures compliance with established group purchasing agreement, purchasing contracts; directs questions or compliance issues to Imaging Leadership; evaluates compliance with established policies and procedures 
• Performs the following supervisory skills:  serves as liaison from Imaging to Nursing, Materials Management, and other hospital departments as necessary; provides oversight for the routine management of imaging patient care assistants; educates and trains staff, as well as assists in the training and orientation of new employees; serves as a resource for computer systems operations; addresses and resolves customer service issues in a prompt, courteous, and efficient manner; maintains and improves staff morale and motivation; promotes teamwork
• Participates in meetings at the direction of the Imaging Leadership, including staff meetings and supply shortage meetings
   

Job Requirements

• Indiana licensure (as required) as a Radiologic Technologist or Nuclear Medicine Technologist 
• Registration with ARRT, ARDMS, CCI or NMTCB certification 
• Two years of job-related experience required
• Participation in continuing education activities to meet licensure and certification requirements
   

Knowledge, Skills & Abilities

•    Ability to work in a fast-paced environment
•    Strong attention to detail
•    Demonstrated ability to achieve high performance goals and meet deadlines
•    Knowledge of medical terminology preferred for clinical areas
•    Intermediate knowledge of Microsoft Office (Outlook, Word, Excel, and PowerPoint), and Adobe Acrobat
•    Ability to lead, direct and evaluate the assigned technical staff and handle contacts with a high degree of tact, both with patients and in a supervisory context
•    Provides adequate and timely communications with staff
•    Encourages involvement and participation from the staff in departmental operations
•    Alters activities and behaviors to reflect and ensure adequate care appropriate to the age of patients served (i.e. adolescent, geriatric, pediatric, neonatal and adult)
•    Meets monthly with staff and maintains documentation of all communications