Health Center Coordinator - Eskenazi Health Center Blackburn

FLSA Status

Job Role Summary

Essential Functions and Responsibilities

• Provides supervision of staff and the overall operation of site (s), department (s) and/or programs.
• Understands and effectively communicates the strategic goals and rationales to others.
• Engages and collaborates with Health Center Manager, Chief Physician Executive, Area Operations Director (s), Patient Access Services (PAS) and Human Resources to hire, terminate, evaluate, train/orient, and implement corrective/disciplinary actions in accordance with the policies of Eskenazi Health Services.
• Ensures training of all new associates including not but limited to quality initiatives, best practices, risk and regulatory guidelines, etc.
• Completes the review of performance, quality data and clinical outcomes.
• Completes and documents rounding on staff and the prescribed frequency based on the number of direct reports.
• Maintains the Service Excellence Board and conducting daily huddles.
• Maintains/updates the monthly stoplight reports.
• Ensures the implementations and utilization of the quality and daily work principles to ensure and foster team work and engagement.
• Disseminates information, initiatives, and data discussed in leadership meetings to all staff.
• Implements and monitors site budget and cost control standards; ensures site operates effectively and efficiently within budgetary/financial parameters.
• Ensures timely and accurate accounting of all expenses. Includes validation of accuracy of all charges and general ledger (GL) assignment.
• Utilizes critical thinking skills to effectively manage schedules/templates, staff and services to maximize peak operational efficiency and promote growth and patient access.
• Ensures the use of reengineering tools to decrease no show rates, increase capacity utilization, and decrease cycle time are operationalized.

Job Requirements

• A Bachelor's Degree in Business, Management or health care field. A minimum of three years of healthcare, leadership or business management experience may be substituted in lieu of Bachelor's degree educational requirements.
• Prior supervisory experience preferred.
• At least one year of experience in an ambulatory healthcare setting preferred.
• Medical terminology, ICD-9/CPT coding and billing experience preferred.
• RN license preferred

Knowledge, Skills & Abilities

• General knowledge of the operation of a medical office to include clerical, clinical, and financial functions.
• Knowledge of:
• Laws, rules and regulations governing the health care industry including Federally Qualified Health centers.
• Relevant regulatory standards.
• Fiscal management systems and techniques.
• Human resources management practices including supervision and staff development.
• Skill and effectiveness in making difficult decisions and exercising sound judgment.
• Ability to:
• Manage, supervise, delegate and coordinate the activities of others.
• Communicate clearly and concisely, both verbally and written.
• Analyze problems and develop effective techniques for resolution.
• Anticipate problems and initiate corrective action.
• Remain calm and work well under pressure.
• Establish and maintain effective working relationships with superiors, co-workers, subordinate staff, collaborating partners as well as patients