Health Center Clerk

FLSA Status

Nonexempt

Job Role Summary

The Check-Out Clerk performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the health center setting. 

Essential Functions and Responsibilities

•    Proactively contributes to Eskenazi Health’s mission:  Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County.  Models Eskenazi Health values
•    Performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the health center setting 
•    Adapts activities/behaviors to reflect and ensure customer service appropriate to the age of the patients served (i.e. pediatric, preschool, school-age, adolescent, adult, geriatric)
•    Assists with pre-visit planning and robust calls to patients to minimize patient no shows and maximize access.
•    Assists with arriving patients in electronic health record (EHR) 
•    Schedules follow-up appointments.
•    Schedules/facilitates scheduling referral appointments.
•    Checks-out patients.  
•    Ensures all paperwork is complete and patients have all information needed for any follow-up visits.
•    Establishes priorities, meets deadlines, follows written and verbal instructions
•    Knowledge of patient scheduling procedures
•    Accountability for accuracy of data collected and entered into systems
•    Communicates effectively and maintains a positive working relationship with patients, families, leadership and coworkers to promote teamwork and positive image of Eskenazi Health Services
•    Maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions.
 

Job Requirements

•    High School Diploma or equivalent (GED); required
•    At least one year of experience in a healthcare setting preferred.
•    Successful completion of required EHR classes.  
•    Pass annual competency exams as required
•    Medical terminology, ICD-10/CPT coding and billing experience preferred.
•    Maintain 95% accuracy on data audits
•    Spanish and English proficiency preferred.
 

Knowledge, Skills & Abilities

•    Exceptional patient customer service and interviewing skills with the ability to use age appropriate communications
•    Excellent verbal and written communication skills
•    Positive interpersonal skills with the ability to achieve outcomes with patients/families and ability to work as part of a team
•    Professional in both appearance and approach.
•    Proficient in computer skills including Microsoft Office, i.e. Excel, Word, and PowerPoint software products and other standard office equipment
•    Excellent organizational skills
•    Must be goal oriented, capable of completing task within a given time frame, including overcoming any barriers that arise
•    Self-starter with strong problem solving skills
•    Ability to interact with patients and other members of the public and care team with patience, courtesy and professionalism, both in person and on the telephone.