Greeter - W. 38th St

FLSA Status

Job Role Summary

The Greeter interacts with all internal and external customers in a caring and respectful manner. This position is the key to maintaining the operational flow of incoming patients, visitors, and deliveries. 

Essential Functions and Responsibilities

•    Proactively contributes to Eskenazi Health’s mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County.   Models Eskenazi Health values of Professionalism, Respect, Innovation, Development and Excellence
•    Interacts with all internal and external customers in a caring and respectful manner
•    Assists patients using problem solving skills
•    Key to maintaining the operational flow of front desk operations
•    Serves as the staff member to greet, direct, and assist a patient who presents to the check in area
•    Alters activities/behaviors to reflect and ensure adequate service appropriate to the age of patients served (i.e. pediatric, adolescent, and adult)
•    Assists with answering multiple phone lines, scheduling appointments, assembling, gathering and entering demographic information
•    Serves as the first contact a patient experiences when entering the building and utilizes appropriate customer service skills
•    Performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office
•    Thinks quickly and reacts calmly while multi-tasking in a fast paced environment
•    Answers phone lines within company guidelines, routes callers to appropriate destination, answers questions, and schedules appointments.
•    Sorts, organizes mail, distributes to specific department mailboxes.
•    Coordinates deliveries with the shipping and receiving staff for deliveries
•    Thoroughly and accurately assist with the completion of the triage form and routes to Triage Nurse. 
•    Recognizes and responds to signs of patients in emergent distress and directs to appropriate clinical staff

Job Requirements

•    High School diploma or equivalent (GED)
•    Minimum of 6 months of clerical experience in hospital or health care setting preferred
•    Minimum of 6 months health care insurance experience preferred
•    Data entry experience
•    Minimum typing speed of 30 WPM
•    Previous customer service experience preferred

Knowledge, Skills & Abilities

•    Knowledge of clinic processes
•    Must pass multiple system application exams   
•    Working knowledge of multiple insurance plans and networks
•    Alpha/numeric filing skills
•    Strong computer knowledge and skills with a minimum typing speed of 30 WPM
•    Effective oral/written communication skills, including the ability to communicate with patients in a manner conducive to the patient’s age and developmental stage
•    Ability to:
o    Operate standard office equipment
o    Work effectively under pressure of high patient volume
o    Communicate tactfully/pleasantly with public and all level of personnel
o    Be flexible to changing work duties and priorities
o    Follow oral/written instructions
o    Provide excellent customer service
o    Navigate multiple system applications