FLSA Status

Job Role Summary

Essential Functions and Responsibilities

• Models Eskenazi Health Values
• Timely in responding to patient/family and other team member needs and requests.
• Resourceful; solves problems for patients, families and staff.

• Actively contributes to the Eskenazi Health Mission
• Innovates, takes risks and experiments to improve outcomes.
• Enables colleagues to succeed through teamwork, encouragement and empowerment.
• Models professionalism and dedication; sets an example for others to follow.
• Celebrates staff accomplishments, mentors others

• Assists team members in professional growth by delegating tasks within their scope of practice and competence
• Holds staff members accountable for completing the tasks assigned to them

• Recognizes conflict and addresses it early; monitors body language and subtle cues.
• Remains calm in a conflict situation
• Works to seek a solution that is good for both parties to the conflict.

• Assists site management in meeting budget targets
• Promotes practice growth through attracting and retaining new patients
• Assures adequate resources are available.

• Coordinates direct patient care, assists with administration of vaccines, performs EKGs, blood draws and other procedures.
• Ensures that patients receive appropriate education regarding new diagnoses, new medications, as well as wellness recommendations.
• Verifies cleanliness of exam rooms, and adequate stocks of supplies.
• Supports regulatory compliance.
• Ensures timely discharge of patients occurs in collaboration with the provider and team members, including medication reconciliation, appointments are scheduled to specialty clinics, and patients are handed off to the referral coordinator for necessary preauthorizations.

• Anticipates, recognizes, and intervenes appropriately in situations that place patient/family at risk.
• Administers medications safely and legally within scope of practice.
• Promotes self-management with patients and families.
• Ensures discharge planning occurs in collaboration with the provider and other team members.

Job Requirements

•    Graduation from an education program for the medical assistant required
•    Certified or Registered Medical Assistant required
•    Minimum of 4 years of experience with 1 year of Eskenazi Health experience required
•    Previous experience as a lead preferred
•    CPR certification (American Heart Association Healthcare Provider CPR certification is preferred)
•    Current TB Education certification is preferred
•    Serves in role of Medical Assistant Preceptor
•    Bilingual in English and Spanish preferred; may be deemed necessary at certain locations 
•    Must complete lean process training within the first year of assignment. Can be extended if class is not offered by Eskenazi Health

Knowledge, Skills & Abilities

• High degree of emotional intelligence; self-awareness, self-regulation, motivation, empathy and social skills.
• Professional, articulate, friendly, and punctual.
• Proficient in computer skills including G3, eCW, Word, Excel.
• Professional appearance appropriate for health care setting.
• High levels of accuracy, productivity and good judgment
• Detail oriented, solid organizational ability
• Superior written and verbal communication skills
• Ability to follow instructions, work independently, devise own work patterns and prioritize tasks
• Detail-oriented and capable of handling multiple tasks and projects concurrently
• Able to utilize excellent judgment in relating with colleagues at all levels
• Creative, innovative; enjoys conceiving new ideas
• Able to use age-appropriate communication skills
• Skills in interpersonal relations and conflict resolution
• Ability to analyze complex situations and perform effective problem-solving functions.
• Knowledge of human behavior, social environment and agency resources
• Works effectively with a wide variety of professionals, patients and their families.
• Ability to analyze and interpret data, prepare necessary reports and make recommendations.