Family Beginnings (Labor & Delivery) Surgery Scheduler

FLSA Status

Job Role Summary

Essential Functions and Responsibilities

• Coordinates all details involved in scheduling surgeries
• Schedules surgeries and related pre- and post-operative appointments
• Confirms surgery schedules and notifies patients of arrival times
• Instructs patients on surgery and outpatient testing/appointments
• Communicates information between the patient, surgical department, and providers
• Responsible for maintaining physicians' outlook calendars to be current and up to date with their surgery schedule
• Obtains pre-authorization for surgery from insurance carriers
• Coordinates equipment and authorizations with the vendors when applicable
• Responsible for delivering patient consent for surgery to the surgical department
• Completes and faxes procedure/testing paperwork efficiently and accurately
• Schedules outpatient appointments that applies to the surgery as requested by the physician(s)
• Addresses patient concerns on surgery and pre-surgical appointments
• Functions as a team player with all employees, demonstrating willingness to serve wherever needed and considering all work to be done
• Complies with HIPAA regulations

Job Requirements

• High School Diploma or equivalent (GED)
• Associate's degree preferred
• Minimum of 6 months of experience in medical front office work with experience with coding and scheduling

Knowledge, Skills & Abilities

• Ability to effectively communicate information between the patient, surgical department, and providers
• Knowledge and ability to use various scheduling systems, registration systems, Microsoft Office, Windows Programs, databases, tracking systems, and Internet
• Must demonstrate a positive demeanor at all times, excellent customer service skills and good oral/written communication skills with the ability to effectively communicate with clients, families, and all stakeholders
• Ability to:
  • maintain a high professional standard in both appearance and approach
  • make quick and accurate decisions
  • triage and track phone calls from clients, staff, and outside agencies
  • handle crisis situations
  • resolve check-in, registration, check-out, and scheduling issues
  • track data and paperwork using various software and processes
  • assist team with incentive programs for clients
  • assist team with transportation arrangements for clients
  • assist team with referral process for clients
  • maintain and update client files
• Strong interpersonal skills and possess basic mathematical skills
• Possess excellent telephone manners
• Basic knowledge of medical/psychiatric terminology
• Working knowledge of insurance and third party payers, client billings and accounts processes
• Must be detail oriented
• Must be efficient and accurate with completing and faxing procedure/testing paperwork
• Capacity to work on multiple tasks at once
• Knowledge of medical terminology
• Familiarity with insurance procedures and other clerical qualifications