Citrix Engineer / Windows Administrator

FLSA Status

Job Role Summary

The Citrix Engineer/Windows Administrator is responsible for providing expertise in administering and supporting the operating systems of the virtual and/or physical servers which support the business services and processes of the organization, solving business problems and/or predicting and preventing system failures. The successful Citrix Engineer/Windows Administrator demonstrates passion for technology and developing business solutions in the following ways: strongly adhering to industry standards and continuing education, undergoing detailed configuration and methodology reviews to ensure delivery of the highest quality solutions, and contributing to the successful accomplishment of the primary mission and continued success of Eskenazi Health. This position supports the Senior Engineers' and Lead Senior Engineers' efforts to deliver solutions which meet detailed needs and requirements intended to satisfy documented, and or perceived, business needs.

Essential Functions and Responsibilities

• Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County; models Eskenazi Health values
• Serves as a technical resource, and ensures proper operations with regard to network architecture, planning, implementation, maintenance and problem resolution for all data resources within Eskenazi Health; defines, maintains and applies best practices for data resources
• Performs systems and/or network designs as requested or required
• Participates in planning, implementation, maintenance, monitoring and troubleshooting of all data resources
• Prepares and delivers written and oral training presentations to personnel at all organizational levels as required to explain functionality of data resources
• Examines and monitors all data resources to determine whether the business needs of the institution are being met, and plans or recommends system changes/expansion based on this information; prepares reports on utilization and performance of all systems, networks and data resources
• Develops systems, networks or data resource upgrade pathways
• Creates and maintains all system, network or data resource documentation; responsible for day-to-day operational activities of all systems, networks and data resources
• Serves as primary technical resource and contact for security and access standards for requisite assigned engineering areas
• Maintains daily logs concerning any variations of systems, networks and data resources
• Communicates with other Information Services staff and management regarding all technical aspects of data resources
• Works with peer organizations as technical expert on interoperation of all applicable data resources
• Works with technical vendor resources to achieve assigned goals regarding all engineering aspects of data resources
• Participates as member of Tier III in 7x24 after hours on call rotation
• Ensures planning, timely execution and proper resourcing of all project level work as assigned, including acting in a project manager capacity for small to medium technical projects

Job Requirements

• Bachelor's degree in Computer Science or related field, or a minimum of five years of varied/related experience in a hospital or large institution data processing environment may be accepted in lieu of educational requirements
• Experience with Citrix presentation, virtual desktop and Netscaler administration highly preferred
• Microsoft application virtualization and load balancing could be accepted in lieu of Citrix products
• Relevant certifications/training, experience for areas of technical responsibility (e.g. A+/Net+, MCSE/MCSA, CCNA/CCDP/CCIE, CNE, PMI/PMP, CCSA, etc.)