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ENDPOINT SYSTEMS ENGINEER

Date: Dec 8, 2021

Location: Indianapolis, IN, US, 46205

Organization: HHC

Health and Hospital Corporation is an organization that celebrates diversity, and seeks to employ a diverse workforce. We actively encourage all individuals to apply for employment and to seek advancement opportunities. Health and Hospital Corporation also provides reasonable accommodations to qualified individuals with disabilities as required by law. For additional questions please contact us at: hrmail@hhcorp.org.

Job Role Summary

As a member of the CIS Operations team, the Endpoint Systems Engineer is responsible for analysis, development, delivery and quality of the end user computing environment. Maintains end user trust, provides expert advice and effective management of end user computing: service, devices, software, and accessories for the corporation. Creates and provides management with plans, policies, standards, and procedures regarding end user technologies, both current and future. Provides direct support to end users for software, hardware, accessory, and network issues. The individual will be the Primary Windows System administrator for the corporation, this includes system administering the Endpoint Management System, Active Directory, DHCP, DNS, and Group Policies. The individual should also be well versed in automated scripting using PowerShell. The scope of work is broad, self-directed, and collaborative in nature within a technical team environment. The individual should be able to apply significant knowledge of IT trends and developments to improve service to the employees of the Health & Hospital Corporation and the Marion County Public Health Department.  This position requires an individual who is a highly motivated, energetic self-starter that needs minimal supervision.

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.  A combination of computer-related technical training and successively increasing information systems management responsibility may substitute for degree 
  • Minimum of 3 years of progressively responsible, related work experiences
  • License / Certification:  valid Indiana driver’s license and access to own vehicle for in-county travel
  • Microsoft Certifications preferred

Essential Duties

  • Acts in the role of end-user system owner with responsibility for inventory control, configuration, lifecycle, maintenance and support of Active Directory, Group Policy, DHCP, DNS, Office 365, Intune, Cisco Call Manager, Windows Server, and MDT (Microsoft Deployment Toolkit) and other software as determined. 
  • Analyze, determine and establish hardware or software specifications for the entire end user computing and accessory fleet of the Corporation.
  • Support end-users in day-to-day or project/event issue resolution and technical implementations
  • Provide hands on end-user technology break/fix service, reliably completing help desk workorders and service requests
  • Regularly apply advanced technical and industry best practice knowledge and systems analysis techniques, including consulting with users, peers and management, to optimize existing systems and procedures
  • Plan, develop, test and implement significant end user computing infrastructure changes, including computer life cycle refreshes or changes, integrated AV additions or replacements and specialized research computing equipment
  • Consult with, and assist peers, in optimizing network and server technologies to best serve end users
  • Consult with, and assist peers, in optimizing end-point security (end-user machines such as workstations and laptops against attack (e.g., antivirus, antispyware, anti-adware, personal firewalls, host-based intrusion detection and prevention systems, etc.)
  • Maintain resource readiness and ensure operations by imaging, deploying and servicing end user equipment and software on a regular basis
  • Automate, streamline and ensure final quality of software through batch/bulk, scheduled, and scripted tools
  • Ensure endpoint security by comparing deployed configurations to organization standards, resolve discrepancies and take a leadership role in applying end user computing knowledge to make security recommendations and active improvements for all users
  • Manage and apply end user software, patches, upgrades and licenses
  • Monitor industry trends and products to research new technologies to improve the productivity and effectiveness of teaching, users and operations in general
  • Identify methods and systems for continuous monitoring and improvement of endpoint resiliency and apply professional judgement to respond to, interpret and solve problems when alerted by data or users
  • May supervise or train other IT staff
  • Identify opportunities for improvement and make constructive suggestions for change
  • Work with and/or have access to restricted or confidential information  
  • Maintain confidentiality of any sensitive information according to corporate procedures

 

#HHC

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


Nearest Major Market: Indianapolis