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Domestic Violence Victim Advocate - Center of Hope (Night Shift)

Date: Feb 21, 2021

Location: Indianapolis, US, 46202

Organization: HHC

Division:Eskenazi Health  

Sub-Division: Hospital  

Req ID:  7197 

 

Schedule: Full Time 

Shift: Nights 

 

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.

 

FLSA Status

Non-Exempt

Job Role Summary

The Domestic Violence Victim Advocate-Center of Hope serves as an advocate to victims of domestic violence within the Emergency Department (ED), Trauma Services, and primary care clinics, and provides access to various hospital services.

Essential Functions and Responsibilities

  • Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County; models Eskenazi Health's values
  • Provides services using a trauma-informed practice approach
  • Works as a liaison between the medical staff and patients and their families by providing clear communications for those that are outside the medical profession
  • Utilizes a multidisciplinary approach to resolving problems that affect victims of domestic violence
  • Communicates effectively with multiple disciplines across the entire hospital
  • Assists in the improvement of patient relations between staff, patients and patients' families by helping to facilitate communication between those involved in care
  • If assisting in the Emergency Department, monitors the Results Pending area for patient discharges; prints and assembles patient instructions as needed
  • Documents all ADLs and patient comfort measures offered in the computer as they are provided
  • Communicates with the patient throughout their visit, ensuring the patient is constantly aware of what is occurring with his/her visit
  • Monitors patient's length of stay and follows up with staff to expedite when possible; makes sure all patients are registered before they have been released (if working in the ED)
  • Participates in Critical Incident Stress Debriefing sessions when warranted and/or upon supervisor's request; participates in the discussion or acts as support staff, if assigned
  • Supports families of patients who receive life-changing news of tragedy and/or death; may make calls on behalf of other care providers
  • Maintains healthy working relationships with community organizations that serve our target population (homeless shelters, coroner's office, IOPO, IMPD, Salvation Army, etc.)
  • Assists victims of domestic violence in the application for victim compensation funds, as applicable
  • Provides real-time intervention and de-escalation of patient complaints
  • Makes follow-up/discharge phone calls daily; documents and trends data
  • Handles specialist issues related to domestic violence including but not limited to, the cycle of violence, and post-traumatic stress disorder
  • Completes intake assessments to refer patients to follow-up care options at Eskenazi Health and community referrals as needed
  • Assists victims of domestic violence (primary and secondary) in navigating the medical, legal, and advocacy systems after discharge from the hospital; may accompany victims to appointments as necessary to provide support and resources
  • Acts as a mentor and advocate
  • Documents interventions and services in designated records
  • Utilizes problem-solving skills to identify and facilitate problem resolution in team functioning
  • Participates in staff meetings and education programs for staff and community agencies as assigned
  • Assumes responsibility for continuous professional self-development
  • Alters activities and behaviors to reflect/ensure adequate care appropriate to the age of patients served (i.e. adolescent, geriatric, pediatric, neo-natal, adult) described in the area/unit age-specific and/or job specific competencies
  • Collaborates with multi-disciplinary team members to facilitate the coordination and delivery of services
  • Initiates advocacy/liaison role for patients/families in referrals to and from community agencies; collaborates with agency and hospital personnel in referral activities; cultivates referral resources

Job Requirements

  • Associates degree in Social Work, Nursing, Addiction, Education, Counseling, Psychology, Sociology, Criminal Justice or related field preferred
  • In lieu of Associate's degree, a high school diploma (or equivalent) with two years of healthcare or direct community experience, and/or coordinating wrap-around services or public assistance may be accepted
  • Experience in a healthcare or community setting
  • Demonstrated knowledge of community resources
  • Bilingual in English and Spanish a plus
  • Valid Indiana driver's license that meets Eskenazi Health's driving policy requirements

Knowledge, Skills & Abilities

  • Effective customer service skills
  • Excellent working knowledge of trauma-informed care, neurobiology of trauma, and cycle of violence
  • Effective written and verbal communication skills
  • Flexibility with changing priorities
  • Works effectively under deadlines involving both time and work volume
  • Works with minimal supervision
  • Detail-oriented with ability to use critical thinking skills
  • Computer proficiency including Microsoft Word, PowerPoint, Excel and ability to learn Access
  • Ability to problem-solve and advocate for the patient/family
  • Strong interpersonal skills and genuine caring attitude for patients, families and staff
  • Ability to use age-appropriate communication skills
  • Practices compassion, empathy and insight
  • Ability to work cooperatively with multi-disciplinary teams in situations requiring a high degree of flexibility, creativity, and initiative
  • Ability to perform duties independently under the direction of specified supervisor
  • Ability to recognize own limitations and seek assistance from appropriate resources as needed

 

 

Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.

 

 

 


Nearest Major Market: Indianapolis