DME Administrative Specialist
Date: Sep 9, 2025
Location: Indianapolis, IN, US, 46202
Organization: HHC
Division:Eskenazi Health
Sub-Division: Hospital
Req ID: 24168
Schedule: Full Time
Shift: Days
Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.
FLSA Status
Job Role Summary
Essential Functions and Responsibilities
- Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health's values
- Provides (or arranges access to) durable medical equipment, orthotic and prosthetic devices, respiratory and other home medical equipment for patients of Eskenazi Health
- Information retrieval, record keeping, providing customer service, dispensing equipment and supplies, and managing the DME Store inventory/stockroom
- Operates the DME Store independently in the absence of the DME Manager
- Excellent communications skills required for customer service and education regarding reimbursement and use of equipment
- Ability to work with physicians to clarify orders and obtain complete required paperwork
- Provides information to hospital staff regarding products and reimbursement/regulations
- Communicates effectively with vendor & departmental contacts
- Manages store inventory to assure equipment and supplies on formulary are available
- Reviews intake paperwork for accuracy, completes documentation, schedules appointments
- Utilizes hospital systems to retrieve necessary supporting documentation, i.e. certificates of medical necessity, prior approvals, insurance verification, etc.
- Enters charges into hospital system (Advanced MD)
- Manages cash collections/cash registers effectively
- Tracks equipment issued to patients
- Communicates orders to vendors for both home and hospital delivery
- Educates Eskenazi Health staff on payer requirements, documentation and reimbursement issues
- Keeps up to date in DME reimbursement and coding regulations
Job Requirements
- Bachelor's Degree in business/office management (or comparable experience in healthcare reimbursement).
- Minimum of one year of business or office management experience
- DME billing and coding continuing education
Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.
Nearest Major Market: Indianapolis