DIRECTOR OF BUSINESS OPERATIONS - SEMHC (92010871)

FLSA Status

What to Expect:

Am I Qualified?

• Master's degree in Business Administration, Social Work, Psychology, Counseling or Health Administration
• Five years of clinical experience in a mental health setting
• Two years of management/supervision experience

Must meet the following basic competencies if applicable:

• Mental Status Exam, Medications, DSM IV, Legal, CPI, Functional Assessment (HAP), CPR, Annual Education, Confidentiality, CANS (Staff Working with Children), and Addictions

What We Offer:

We strive to create a flexible and realistic work-life balance by providing the following:

• Flexible schedule
• Competitive compensation
• Opportunities for further growth and development
• Established shift differential for eligible shift hours
• A culture of caring not only for patients/family members but also for our staff - ask your recruiter about the unique ways SEMHC supports our team members!

Why join our Team at Sandra Eskenazi Mental Health Center: https://www.youtube.com/watch?v=3nYioYHZhj4

Learn more about Eskenazi Health! https://www.youtube.com/watch?v=3nYioYHZhj4&t=189s

Essential Functions and Responsibilities

• Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health's values
• Endorses and models a strength based, addiction and mental health recovery centered model of care
• Works with the team in setting goals, and makes recommendations regarding additions to program and/or reallocation of staffing resources
• Conceptualizes and develops consumer satisfaction and performance improvement initiatives
• Establishes quality/outcome indicators for programs and regularly assesses progress, reporting outcomes to the Leadership Team
• Ensures client care follows established best practices
• Continually assesses efficiency of programs and makes needed adjustments to assure maximum productivity and profit
• Establishes and negotiates contracts, grants and service agreements, fulfilling any internal or external reporting requirements and evaluative systems to determine success of those projects
• Collaborates with the Financial Manager with financial/operational analysis and its relationship with clinical operations
• Works with the implementation and coordination of operational changes to meet financial goals including, but not be limited to, clinical operations, staffing changes, policy and procedure changes, and regulatory changes
• Works with center to comply with all regulatory agencies
• Develops social entrepreneurial opportunities for center
• Evaluates community and regional clinical needs and develops business opportunities and a business plan to meet those needs
• Establishes thresholds for clinical performance and creates system for the measurement and tracking of these standards

Knowledge, Skills & Abilities

• Basic Microsoft Office Suite
• Ability to navigate through data analysis.

• Advanced written and oral communication skills
• Use of age appropriate communication

• Ability to perform as an agent of change
• Advanced supervision and team building skills
• Advanced problem solving skills
• Ability to respond to customer satisfaction concerns in an effective manner
• Ability to manage multiple priorities and tasks in a high stress environment
• Can identify, engage and establish effective partnerships with both internal departments and external agencies

• Ability to apply UR/UM data to client care decisions, and to lead other staff in doing so
• Knowledge of current best practices
• Understands and leads staff in practicing the recovery model
• Full understanding of and ability to teach treatment planning, bio-psychosocial assessment and all levels of clinical documentation, and management of an audit process to assure documentation quality