Crisis Clinician - Mobile Crisis Recovery Team

FLSA Status

Non-Exempt

Job Role Summary

The Crisis Clinician – Mobile Crisis provides crisis preliminary triage, level of care dispositioning, and follow-up services to Marion County residents post-988 or other referral source (e.g., behavioral health provider, law enforcement) dispatch. This position is part of a 24/7 outpatient, community-based mobile crisis team, responding directly to client’s homes and other locations in the community as identified by dispatcher as part of the Certified Community Behavioral Health Clinic (“CCBHC”) crisis response continuum.  This position assesses the client’s safety and suicide risk, determining disposition including evaluation for needed crisis receiving stabilization services or acute care.  This role also ensures follow-up post disposition to ensure client connection to care.   

Essential Functions and Responsibilities

•    Proactively contributes to Eskenazi Health’s mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County; models Eskenazi Health’s values of Professionalism, Respect, Innovation, Development and Excellence
•    Embraces, understands, and operates under the Recovery Model, including AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) and the spirit of motivational interviewing 
•    Dispatched to crisis situations in the community by 988, provides preliminary triage for crisis, intervention, and follow-up services to Marion County residents post-988 dispatch 
•    Works collaboratively with community partners, including schools, law enforcement, shelters, and other related service entities in Marion County as part of the CCBHC Crisis response continuum
•    Works collaboratively within a mobile crisis team that includes peer recovery specialists and care coordinators as well as with the Crisis Intervention Unit and Triage.
•    Evaluates psychosocial status, any high-risk symptoms or circumstances that would result in risk for self-harm or harm to others, as well as individual needs for the development of an appropriate treatment/crisis plan
•    Assesses level of care for dispositioning to acute behavioral health care, crisis receiving stabilization services, and other treatment.
•    Establishes and maintains a safe environment at all times through on-going assessment of environment and demonstrates safety and awareness of environment when responding in the community
•    Meets the agency’s standard of timely completion of all documentation including interpreting and applying service and billing procedures according to client needs as well as completing billing according to guidelines for timeliness and accuracy for crisis services, including, but not limited to, safety and risk assessments to determine potential risk to self/others or grave disability, level of care assessment, dispositioning, hand-offs to service providers, and follow-up with client
•    Identifies community resources and assists individuals in their access to these resources
•    Meets agency requirements for area-specific and continuing education
 

Job Requirements

•    Master’s degree in a behavioral health or human services that meets Indiana licensure requirements for the following associate licenses:
o    Licensed Clinical Social Worker (LCSW);
o    Licensed Marriage and Family Therapist (LMFT); or
o    Licensed Mental Health Counselor (LMHC)
•    Active and unencumbered provisional licensure in the State of Indiana (LSW, LMFTA, LMHCA)
•    Valid Indiana driver’s license that meets Eskenazi Health’s driving policy requirements
•    Cardiopulmonary resuscitation (“CPR”) and first aid certification
 

Knowledge, Skills & Abilities

•    Knowledge and skills necessary to provide care appropriate to the age of individual served 
•    Must demonstrate knowledge of the principles of growth and development over the life span
•    Advanced critical thinking regarding assessments and crisis intervention within a strength-based recovery model framework
•    Advanced knowledge of psychiatric and addiction diagnoses and understanding of their impact on behavior and all life domains 
•    Understanding and knowledge of mental health and substance use treatment alternatives to ensure relevant dispositioning
•    Advanced crisis intervention and de-escalation skills
•    Ability to perform crisis intervention and de-escalation skills, including CPR
•    Advanced knowledge of psychotropic medications, their use, and potential side effects
•    Ability to gather, interpret and analyze client data
•    Risk, safety, and suicide assessments skills
•    Willingness and ability to work cooperatively in a multidisciplinary team
•    Ability to use developmentally appropriate communication skills
•    Ability to interpret and apply complex directives, information and regulations 
•    Ability to present cases to medical staff
•    Strong interpersonal skills with ability to communicate clearly and concisely in both verbal and written communication
•    Ability to navigate and traverse a wide range of community- and home-based settings requiring the physical ability to lift greater than 20 lbs, walk, run, climb stairs, and respond quickly in unpredictable environments
•    Ability to operate and be a passenger in, including climbing in and out of motor vehicles in a variety of conditions including at times of darkness and inclement weather