Client Service Coordinator

FLSA Status

Job Role Summary

Essential Functions and Responsibilities

• Performs secretarial/quasi-administrative duties as support to clinical staff in a mental health treatment environment
• Monitors mental health client/visitor behavior in waiting area and notifies appropriate staff according to proper procedures
• Greets and directs visitors, consumers, and customers to appropriate person or area
• Answers telephone calls in a courteous and welcoming manner
• Interviews new consumers to obtain required demographic and financial information
• Responds to client's billing inquiries
• Directs the flow of incoming information; routes in -coming and out-going mail
• Assures accurate information is entered into the computer information system; collects and enters data for enrollment of consumer into the Hoosier Assurance Plan
• Monitors and processes Medicaid Prior Approvals; assures that Medicaid and other insurance eligibility is verified at each visit
• Complete Medicaid applications for the Children's Health Initiative Plan (Children's only)
• Prepares and maintains client chart; maintains filing system according to established procedures
• Collects client fees; issues receipts; forwards monies; prepares billing information
• Assists supervisor to compile/assemble date for confidential/statistical reports
• Types correspondence, use of spreadsheets and applications
• Schedule and cancel appointments

Job Requirements

• High school education; post-secondary and/or college level education; training on Microsoft Word, Excel, PowerPoint, and Access; clerical/accounting principles
• 1-year clerical/administrative responsibilities
• Experience may be considered in lieu of formal education

• CPI
• Confidentiality
• Annual Education
• Functional Assessment (HAP)
• RCIS

Knowledge, Skills & Abilities

• Effective and professional interface with all levels of employees and general public
• Strong interpersonal skills
• Ability to use age appropriate communication skills; communicate effectively with impaired clients and their families
• Ability to handle conditions that may be serious or abnormal
• Ability to use diplomacy and tact
• Professional and courteous at all times
• Possess good telephone manners and answer telephone under pressure
• Proficiency in the use of Computer (keyboarding/data entry), calculator and other standard office equipment
• Good organizational/maintenance skills with attention to details
• Ability to set priorities and manage time effectively; ability to manage multiple tasks at one time; devise own work patterns with minimal supervision
• Work for several individuals, prioritizing requests
• Ability to use filing and record systems
• Knowledge and understanding of patient billings/account processes, third party billings, collection and credit law
• Knowledge and understanding of guidelines set by outside programs: Health and Hospital, Department of Mental Health, Hoosier Healthwise, Medicaid, Medicare, Commercial Insurance, Eskenazi Health Services departmental policies/procedures, Sandra Eskenazi Mental Health Center core values
• HIPPA Regulations
• Basic knowledge of medical/psychiatric terminology
• Work with a high degree of accuracy in dealing with medical information/statistics
• Ability to make quick and accurate decisions
• Ability to adapt to changes that occur continually within the department
• Flexible to changing work duties and work locations
• Performs duties efficiently with minimal supervision, under pressures of workload and patient volume