Care Coordinator Assistant - Senior Care
Date: Sep 8, 2025
Location: Indianapolis, IN, US, 46202
Organization: HHC
Division:Eskenazi Health
Sub-Division: Hospital
Req ID: 24130
Schedule: Full Time
Shift: Days
Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.
FLSA Status
Job Role Summary
Essential Functions and Responsibilities
- Models Eskenazi Health Values
- Timely in responding to patient/family and other team member needs and requests
- Explains actions reasonably and clearly to patients and caregivers
- Displays positive beliefs and feelings regarding older adults
- Displays level of comfort with older adults, caregivers and home visits
- Independently manages data entry into the electronic medical record as well as documents appropriate information as required
- Acquires and maintains competence in use of program hardware and software applications
- Regularly utilizes technology as part of care delivery
- Communicates effectively with cognitively impaired patients
- Remains composed and effective when faced with unexpected and uncomfortable situations
- Participates in team care coordination/case conferences for assigned patient panel
- Conducts the patient/caregiver clinical and psychosocial needs assessment in patient homes, clinics and other settings
- Independently delivers care protocols in accordance with patient's brain care plan and departmental standard operating procedures
- Assists the care team in monitoring medication adherence
- Completes accurate, timely, comprehensive documentation
- Schedules patient and caregiver visits in accordance with patient's brain care plan and departmental standard operating procedures
- Provides community resource referrals, patient advocacy, support, outreach and follow-up
- Provides education, training, and coaching to introduce or improve coping skills of patients and caregivers
- Participates in regular care coordination meetings/case conferences
- Summarizes each patients' clinical and psychosocial needs for team discussion
- Demonstrates judgment and critical thinking skills in identifying patient's needs and escalating to the care team as required by departmental protocols
Job Requirements
- Associates Degree. 2 years of related experience will be accepted in lieu of a degree.
- Experience working with older adults preferred
- Prior experience in a healthcare environment preferred
Knowledge, Skills & Abilities
TBD
Accredited by The Joint Commission and named as one of Indiana’s best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.
Nearest Major Market: Indianapolis