Care Coordinator - Adult Outpatient

Date: Jun 6, 2024

Location: Indianapolis, IN, US, 46202

Organization: HHC

Division:Eskenazi Health  

Sub-Division: SEMHC  

Req ID:  17185 


Schedule: Full Time 

Shift: Days 


Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.




The Focus of Adult Outpatient:

Adult Outpatient focuses on treating the whole person and helping clients integrate into society. Convenience is key for individuals struggling with mental health concerns and this program seeks to serve them close to home with community mental health centers. Services include case management, individual and group training for ADLs, group therapy, some limited individual therapy and individual sessions with certified peer recovery specialists, full psychiatric nursing services including medication training and monitoring, and evaluation. Adult Outpatient also partners with the Supported Employment Program (SEP) and Card Shop to help clients learn skills necessary to find employment and to remain successful with continued follow-up by the SEP consultants. 

Where You Fit In:

The Care Coordinator provides skills training and development to clients as required by medical necessity.  In collaboration with the treatment team, the Care Coordinator conducts necessary client assessments as well as formulates, develops and revises treatment plans. The Care Coordinator advocates for clients to ensure access to needed services which include developing community relationships and resources.

What to Expect w/ a Community Based Role:

This role is community based, with the majority of services being home-based. The Care Coordinator creates their own community schedule, providing flexibility to focus each day by geographical areas.  All clients are within Marion County, and we reimburse for mileage. The schedule for this role is Monday through Friday, 8:00am to 4:30pm (one 10:30a to 7p shift required per week).

Am I Qualified?

  • Bachelor’s degree required
    • If incumbent holds a bachelor’s of social work degree, incumbent must also possess a current, unencumbered Licensed Bachelor’s Social Worker license in the State of Indiana
  • Valid Indiana driver’s license and driving record that meets Eskenazi Health’s driving policy requirements

What We Offer:

We strive to create a flexible and realistic work-life balance by providing the following:

  • Competitive compensation
  • Opportunities for further growth and development
  • Established shift differential for eligible shift hours
  • A culture of caring not only for patients/family members but also for our staff - ask your recruiter about the unique ways SEMHC supports our team members!

Why join our team at Sandra Eskenazi Mental Health Center:


Essential Functions and Responsibilities

  • Embraces, understands, and operates under the Recovery Model, including AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) and the spirit of motivational interviewing
  • Provides skills training and development to clients in group and individual settings as guided by medical necessity outlined in the person-centered treatment plan
  • In collaboration with the treatment team, the Care Coordinator conducts necessary client assessments as well as revises treatment plans
  • Provides crisis management and emergency interventions including but not limited to cardiopulmonary resuscitation and approved area-specific crisis intervention techniques
  • Reports to treatment team in staffing including but not limited to successes and challenges, assessment of client progress, barriers to success, any level of care changes, etc.
  • Meets the agency’s standard of providing the appropriate service at the right time, right place, and right frequency as determined by the client’s level of need
  • Meets the agency’s standard of timely completion of all documentation including interpreting and applying service and billing procedures according to client needs as well as completing billing according to guidelines for timeliness and accuracy
  • Establishes and maintains a safe environment at all times through on-going assessment of milieu/appointment environment and intervenes as indicated in person-centered treatment plan as well as by nursing or physician order
  • Provides case management including working with family, significant others and community supports to assist clients in meeting goals
  • Meets agency requirements for continuing education
  • May provide transportation in company provided vehicle and/or personal vehicle as directed by treatment team and guided by medical necessity; maintains a copy of Eskenazi Health’s vehicle-related accident reporting procedures in vehicle

Knowledge, Skills & Abilities



  • Basic knowledge of behavioral health
  • Basic knowledge of substance use disorder and/or co-occurring disorders
  • Basic knowledge of medical terminology
  • Knowledge of client rights and responsibilities
  • Must meet all population-specific competencies for role and service area



  • Basic computer skills
  • Crisis intervention skills
  • Strong interpersonal skills



  • Ability to teach a skill based upon person-centered learning needs and learning styles
  • Ability to be both clear and concise in written and verbal communications
  • Ability to work cooperatively in a multidisciplinary team
  • Ability to think critically and problem-solve efficiently
  • Ability to provide hands-on client care
  • Ability to perform safety interventions including physical safety interventions required for service area
  • Ability to lift a minimum of 15 lbs




Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.


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Nearest Major Market: Indianapolis