Care Coordinator - Adult Outpatient

Date: Nov 15, 2023

Location: Indianapolis, IN, US, 46202

Organization: HHC

Division:Eskenazi Health  

Sub-Division: SEMHC  

Req ID:  17185 


Schedule: Full Time 

Shift: Days 


Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.




The Focus of Adult Outpatient:

This is a grant funded role.

Adult Outpatient focuses on treating the whole person and helping clients integrate into society. Convenience is key for individuals struggling with mental health concerns and this program seeks to serve them close to home with community mental health centers. Services include case management, individual and group training for ADLs, group therapy, some limited individual therapy and individual sessions with certified peer recovery specialists, full psychiatric nursing services including medication training and monitoring, and evaluation. Adult Outpatient also partners with the Supported Employment Program (SEP) and Card Shop to help clients learn skills necessary to find employment and to remain successful with continued follow-up by the SEP consultants. 

Where You Fit In:

The Care Coordinator advocates for clients to ensure access to needed services which includes developing community relationships and resources. In collaboration with the MD/CNS and treatment team, the Care Coordinator formulates, develops, and revises treatment plans, BPSA's, ANSA and CANS assessments, and other necessary client assessments.

What to Expect w/ a Community Based Role:

This role is in the community up to 50% of the time, with majority of services being homebased. The Care Coordinator creates their own community schedule, providing flexibility to focus each day by geographical areas.  All clients are within Marion County, and we reimburse for mileage. The schedule for this role is Monday through Friday, 8:00am to 4:30pm.

Am I Qualified?

Bachelor's degree required, with the ability to meet minimum competency standards set forth by Sandra Eskenazi Mental Health Center; some Sandra Eskenazi Mental Health Center programs may have additional certification and/or educational requirements


  • Ability to meet the Indiana Medicaid billing requirements as an Other Behavioral Health Professional (OBHP) or Qualified Behavioral Health Professional (QBHP) as defined by Indiana Medicaid
  • Valid Indiana driver's license that meets Eskenazi Health's driving policy requirements

What We Offer:

We strive to create a flexible and realistic work-life balance by providing the following:


  • Competitive compensation
  • Opportunities for further growth and development
  • Established shift differential, for eligible shift hours
  • A culture of caring not only for patients/family members but also for our staff


Why join our Team at Eskenazi Health -

Essential Functions and Responsibilities

  • In collaboration with the MD/CNS and treatment team, formulates, develops and revises treatment plans, BPSA's, ANSA and CANS assessments, and other necessary client assessments timely, accurately, and with good quality
  • Uses discretion and independent judgment to develop treatment plans, in consultation with the treatment team
  • Advocates for clients to ensure access to needed services which includes developing community relationships and resources
  • Implements treatment plans; coordinates service revisions based on treatment plans
  • Identifies any high-risk patient symptoms or circumstances that would result in risk for self-harm or harm to others and notifies appropriate higher level clinical staff for consultation
  • Completes appropriate legal documentation as indicated on treatment plan
  • Interprets and applies service and billing procedures according to client needs; completes billing according to guidelines for timeliness and accuracy
  • Works with family, significant others and community supports to assist clients in meeting goals
  • Alters activities and behaviors to reflect and ensure adequate care appropriate to the age of clients served
  • Provides quality case management and activities of daily living skills training to clients
  • Monitors client progress and reflects this in documentation
  • Meets the agency's standards of timely completion of progress notes
  • Meets the agency's standards of client service hours
  • Demonstrates commitment to professional growth by actively participating in clinical supervision
  • Embraces, understands, and operates under the Recovery Model, including AIDET, the spirit of motivational interviewing, and follows the levels of accountability

Knowledge, Skills & Abilities

  • Ability to implement community and strengths-based treatment interventions
  • Strong interpersonal skills; ability to be both clear and concise in written and verbal communications
  • Solid knowledge of psychiatric and addiction diagnoses and understanding of their impact on behavior and all life domains
  • Solid knowledge of psychotropic medications; their uses and side effects
  • Use of discretion and independent decision making regarding client safety and care
  • Willingness and ability to carry out directives from other team members; ability to teach and mentor others
  • Ability to use communication skills appropriate to the age of the client
  • Ability to interpret and apply complex directives, information and regulations
  • Crisis intervention skills
  • Demonstrated leadership and team building ability
  • All individuals working for the Opioid Treatment Program must have experience and training to safely manage therapeutic services to patients and to provide therapeutic services to patients receiving Opioid treatment medication
  • Must meet the following basic competencies as applicable: Mental Status Exam, Medications, Legal, CPI, HAP Registration, CPR, Annual Education, Addictions, Age-Related, ANSA (Adult Staff Only), CANS (Children Staff Only), Revenue Cycle Sessions I & II




Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.


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Nearest Major Market: Indianapolis