CHIEF MEDICAL OFFICER

FLSA Status

NA

Job Role Summary

The Chief Medical Officer (CMO) serves as the senior physician executive responsible for clinical leadership of the Eskenazi Health Center system and provides strategic and operational leadership for the delivery of high-quality, accessible, patient-centered ambulatory care. The CMO leads and develops Chief Physician Executives (CPEs), Medical Directors, Physicians, and Advanced Practice Providers (APPs), with responsibility for provider quality, performance, professional practice, onboarding, mentoring, engagement, and development. The CMO:
•    Advances population health, Value-Based Care (VBC), HRSA/FQHC priorities, access to care, ambulatory care redesign, telehealth, and integration of primary care and behavioral health services. 
•    Collaborates across Eskenazi Health, Eskenazi Medical Group (EMG), Eskenazi Health Center, and Sandra Eskenazi Mental Health Center (SEMHC) and partners with enterprise leaders in quality, patient safety, risk, compliance, credentialing, and medical staff affairs, including the Chief Quality Officer and Director of APP Services.
•    Supports delivery of clinical services consistent with the HRSA-approved scope of project and provides physician leadership for clinical workforce capacity, quality improvement and quality assurance, patient safety, and evidence-based clinical practice 

Eskenazi Medical Group employees are expected to model PRIDE values (Professionalism, Respect, Innovation, Development, and Excellence) and be positive representatives of our organization on and off the job. This earns the trust and respect necessary to serve all our customers with excellence. Employees proactively contribute to EMG’s mission and professional goals: Advocate, Care, Teach and Serve.

Essential Functions and Responsibilities

REPORTS TO:  

The EHC Chief Medical Officer (CMO) reports to the EHC CEO as supervisor for practice issues. The CMO reports to the EMG CEO for employment issues.

ESSENTIAL JOB FUNCTIONS:
•    Provides executive physician leadership for the Eskenazi Health Center system and its ambulatory clinical operations, aligning clinical strategy with organizational priorities and the HRSA-approved scope of project.
•    Leads, develops, and supports chief physician executives, medical directors, physicians, and APPs; establishes expectations for professional practice, clinical performance, accountability, engagement, and leadership development.
•    Oversee provider onboarding, mentoring, professional development, and performance processes in partnership with operational and Human Resources leaders.
•    Partners with the Director of APP Services to support effective APP practice, integration, development, engagement, and collaboration across the care team.
•    Provides physician leadership in assessing clinical workforce capacity, composition, and deployment based on patient population size, demographics, health needs, access requirements, and the HRSA-approved scope of project.
•    Supports delivery of required and approved additional clinical services within the HRSA-approved scope of project and collaborates with executive and operational leadership to promote appropriate clinical capacity, access, and continuity across health center sites and services.
•    Leads clinical strategy for population health and value-based care, using quality, utilization, access, and clinical performance data to identify opportunities for improvement.
•    Provides physician leadership for access to care and ambulatory care redesign, including efficient team-based care models and effective use of provider capacity.
•    Provides clinical leadership for telehealth strategy, oversight, and integration into ambulatory care delivery.
•    Advances integration of primary care and behavioral health services in partnership with Eskenazi Mental Health and other organizational leaders.
•    Collaborates with specialty care and hospital-based services to improve referrals, communication, transitions, continuity, and timely access to care.
•    Provides physician leadership for the Health Center clinical Quality Improvement/Quality Assurance (QI/QA) program in partnership with the Chief Quality Officer and other designated leaders, consistent with board-approved policies and established enterprise quality structures.
•    Supports implementation of QI/QA operating procedures and periodic clinical assessments addressing quality and utilization of services, evidence-based clinical guidelines and standards of care, patient safety and adverse events, patient experience and satisfaction, and clinically related patient concerns and grievances

Job Requirements

 •    Leads or participates in periodic clinical review of quality, utilization, access, population health outcomes, provider adherence to clinical standards, and other clinical performance measures; supports implementation and monitoring of improvement actions when indicated.
•    Partners with enterprise leaders responsible for patient safety, risk management, regulatory compliance, credentialing, and medical staff affairs, recognizing those functions as shared organizational partnerships rather than independent areas of CMO ownership.
•    Develops, recommends, and supports implementation of clinical policies, protocols, and standards within the Health Center and ambulatory scope in coordination with appropriate enterprise leaders.
•    Collaborates across Eskenazi Health, Eskenazi Medical Group, Eskenazi Health Center, and Eskenazi Mental Health to strengthen coordination of clinical strategy, operations, and care delivery.
•    Represents the organization in partnerships with Managed Care Entities (MCEs) and other external organizations to advance population health, value-based care, access, and community health priorities.
•    Serves as a senior physician voice in organizational planning, change management, and strategic initiatives affecting ambulatory care and the provider workforce.

Knowledge, Skills & Abilities

 •    Committed to EMG's mission, values, and PRIDE principles.
•    Strong physician-executive leadership skills with the ability to lead through collaboration in a complex, matrixed health care environment.
•    Demonstrated ability to lead and develop physicians, APPs, medical directors, and other clinical leaders.
•    Demonstrated knowledge of federal requirements applicable to FQHC operations and experience with quality management, utilization management, patient safety, provider performance, and clinical workforce leadership.
•    Ability to analyze and communicate clinical, quality, utilization, access, and performance data to guide decisions and improvement.
•    Excellent interpersonal, communication, presentation, and change leadership skills; approachable, respectful, and effective with diverse stakeholders.
•    Aptitude for building sustainable clinical processes, improving care models, and leading cross-functional initiatives.
•    Ability to travel on occasion to represent the organization in various settings.

Minimum Qualifications, Training, and Experience

  •    Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO) degree from an accredited institution.
•    Active license to practice medicine in Indiana, or eligibility to obtain Indiana licensure.
•    Board certification in a primary care specialty or other relevant specialty preferred.
•    Substantial clinical practice experience with progressive physician leadership and medical management responsibility; ambulatory and/or FQHC leadership experience strongly preferred.
•    Demonstrated knowledge of federal requirements applicable to FQHC operations and experience with quality management, utilization management, patient safety, and provider performance.
•    Demonstrated results-oriented leadership, sound judgment, problem-solving, planning, organization, and ability to work effectively in sensitive or complex situations.
•    Master's degree in Business Administration, Health Care Administration, Public Health, or a related field preferred.