CERTIFIED MEDICAL ASSISTANT

Job Role Summary

Under the direction of a licensed clinical staff member, the CMA assists the providers of a health care site with the facilitation of client visits and procedures, routine laboratory tests, administering immunizations, medication delivery, and referrals. The CMA will work together with the providers to achieve quality outcomes for the population of the practice site. This position will provide follow-up and outreach for individuals within the community and assist with Directly Observed Therapy of clients receiving curative treatment for tuberculosis disease, contacts of active tuberculosis clients receiving preventive or window period treatment for latent tuberculosis and other clients as deemed appropriate. There will be travelling in Marion County.

Essential Duties

• Performs appropriate procedures, treatment regimens (including administration of medications in clinic) administer vaccines and immunizations and delivers medications according to physician orders and/or MCPHD protocols and policies. This includes obtaining vital signs (blood pressure, heart rate, respiratory rate, temperature, height, weight, O2 stat, vision screening), blood draws for various testing, and performing point of care testing in clinics (Rapid HIV, Rapid Syphilis health check, Urine pregnancy test, Urine dipstick).
• Helps provider with providing education (under the direction of a licensed clinical staff member), referrals for needed services. 
• Provides TB testing, home visits, and can administer medication and follow-up (primarily directly observed therapy).
• Trained to take medical history, clinically can get prior authorizations.
• Collects demographic information, health history, patient knowledge and beliefs, and extent of illness or health issues for follow-up and continuity of care; scans/index documents as appropriate; answer calls and emails regarding civil surgeon visits as needed.
• Delivers targeted, culturally appropriate information to help individuals and/or families to understand health promotion and disease prevention information, policies, regulations, and local code; evaluate outcomes of direct patient care and education.
• Monitor clients for adverse reactions to medication and/or treatment and report to medical personnel in charge.
• Monitor adherence to therapy; medical appointments; recommendations for isolation; positive and negative motivational factors influencing adherence; and any unmet educational needs of the patient.
• Participates in the coordination of care to individuals and families who are members of a vulnerable population and/or high-risk groups. Collaborates with MCPHD departments, co-workers, resettlement agencies, Indiana State Department of health (ISDH), and other community agencies to provide necessary services.
• Collaborates in and contributes to individual, team, and departmental performance management, quality improvement and evaluation activities.
• Under the direction of licensed medical care provider, assures labs and/or diagnostic services are completed and/or notifies client’s that they are needed. Examples include but are not limited to Chest X-ray, follow-up on abnormal labs, blood draws, and CLIA waived tests.
• Maintain working files of clinic patients. Documents client/patient assessment and intervention data in medical records. Data entry is clear, concise, accurate, and recorded in a timely manner. Uses established medical record forms, databases, and documentation practices.
• Adheres to ethical principles, confidentiality, and MCPHD policy in collection, maintenance, use, and dissemination of data and information.
• Participates in TB case finding, contact investigation, and case conferences.
• Participates in periodic team, staff, and committee meetings.
• Assumes responsibility for own professional growth and development by pursing education; Attends in-services/seminars to remain current in profession. 

Associated Job Duties

• Serve on appropriate committees and task forces as assigned.
• Trained at the appropriate National Incident Management System (NIMS) and Incident Command System (ICS) level.
• In the event of a public health emergency, employee must be available to work on weekends or a schedule that would differ from a normal assigned workday.
• Participates in public health emergency preparedness exercises and in the response to public health emergencies, as directed.
• Participates in a minimum of two H.O.P.E. events totaling a minimum of eight (8) hours annually.
• Other duties as assigned.

Qualifications

• High school diploma or general education degree (GED) required.
• A Certified Medical Assistant Certification from an accredited teaching establishment preferred.
• At least 2-3 years of experience working as s medical assistant, preferably in a medical office or health care setting which specializes in infectious disease or internal medicine practice.
• Computer skills including typing skills of a minimum of 30 words per minute.

Licenses/Certifications Required

• Preferably current CMA certification.
• Required a certification in Medical Assisting from an accredited teaching establishment.
• Valid Indiana Driver’s license.
• Access to own vehicle and current automobile insurance.
• CPR certified.
• TB skin test certified (training provided).

Knowledge, Skills & Abilities

• Knowledge of basic medical terminology.
• Ability to establish a rapport with clients, staff, and community organizations.
• Ability to gain clients’ confidence, elicit their cooperation in seeking health care and in talking about their health to strangers.
• Ability in taking client /patient vitals, perform injection/immunization procedures, phlebotomy, and exam room preparation.
• Ability to function independently and seek supervision appropriately.
• Ability to work effectively under pressure of deadlines and stressful situations, set priorities, and be flexible.
• Ability to present information effectively in one-on-one and small group situations to clients and other employees.
• Ability to perform basic mathematical functions.
• Ability to exercise good judgment when dealing with sensitive client issues.
• Ability to demonstrate accuracy in recording health related data.
• Requires excellent organizational skills and attentiveness to detail.
• Must be able to read, write, and follow written/verbal instructions in English.
• Requires ongoing knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.)
• Ability to interact in a professional manner and effectively deal with the demands of clients/patients, agencies, community partners, and government entities.
• Must be flexible in working with a variety of community partners.
• Requires skills in effective interpersonal communication in a multi-cultural setting.
• Work collaboratively and diplomatically with colleagues, personnel, and the public.
• Ability to maintain respectful work relationships.
• Requires ongoing knowledge of Marion County communities and agencies.
• Ability to perform physical activities associated with provision of clinical client care (talking, hearing, standing, walking, reaching with hands and arms, sitting, stopping, kneeling, crouching).
• Must maintain confidentiality of information per HIPPA guidelines.

Working Environment

• May be required to travel in and/or of state (related to work conferences, and/or community sites).
• Unconfined sitting – client interviews, computer data entry (charting), etc., standing or walking to and from community sites; climbing stairs; steady use of hands or fingers; lifting, carrying, etc. with arms and legs (possibly as much as 20 pounds).
• May be exposed to substandard and unsanitary living conditions.
• May be exposed to allergens of all types (i.e., pets, dust, smoke, etc.).
• May be exposed to communicable disease (s), blood, and other bodily fluids.
• Required to wear N-95 masks in situations where client is considered infectious.
• Visual abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and accommodation.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions required for this position.