CERTIFIED MEDICAL ASSISTANT

Job Role Summary

Under the direction of a licensed clinical staff member, the CMA assists the providers of a health care site with the facilitation of client visits and procedures, routine laboratory tests, medication delivery, and referrals. The CMA will work hand-in-hand with the providers to achieve quality outcomes for the population of the practice site. Working with diverse populations, with varying language and cultural backgrounds, the CMA must be flexible and adaptive in providing continuity of care.

Essential Duties

Responsibility 1 (60%): Performs appropriate diagnostic procedures, treatment regimens, and administers injections and medications according to physician orders and/or MCPHD protocols and policies. This includes Primary Care, Pediatric and OB-GYN clients

1. Delivers clinic services as assigned. This includes obtaining vital signs (blood pressure, heart rate, respiratory rate, temperature, height, weight, O2 stat), blood draws for various testing, point of care testing (Hemoglobin/Lead tests, UA, UPT), counseling and education (under the direction of a licensed clinical staff member), referrals for needed services, TB testing, and medication follow-up
2. Administers vaccines in adolescent clinic. Vaccines are administered safely and accurately according to MPCHD and Immunization Dept. policies/procedures
3. Collects demographic information, health history, patient knowledge and beliefs, and extent of illness or health issues for follow-up and continuity of care
4. Delivers targeted, culturally appropriate information to help individuals and/or families to understand health promotion and disease prevention information, policies, regulations, and local code.
5. Adheres to applicable Occupational Safety and Health Administration (OSHA) standards, such as exposure to blood borne pathogens, toxic substances, airborne pathogens, or exposure to other hazards during routine assignments or assignments during public health emergencies
6. Directly involved in the teaching and mentoring of Medical Assistant students and new Medical Assistant hires
7. Responsible for ordering lab and medical supplies for the clinic
8. Main liaison between Action Health Center and IU labs for STI testing

Responsibility 2 (25%): Participates in the coordination of care to individuals and families who are members of a vulnerable population and/or high-risk groups. Collaborates with MCPHD departments, Indiana Department of Health (IDOH), and other community agencies to provide necessary services

1. Advocates on behalf of clients, families, or groups; participates in assessing and evaluating health care services to ensure that people are informed of available health department and community programs and services and assist in the utilization of those services
2. Collaborates in and contributes to individual, team, and departmental performance management, quality improvement and evaluation activities
3. Under direction of licensed medical care provider, assures labs and/or diagnostic services are completed and/or notifies clients that they are needed. Examples include but are not limited to (follow-up on abnormal labs, blood draws, and CLIA waived tests)
4. Make appropriate referrals to agencies/organizations for needed client services/supplies, per medical Provider orders
5. Utilizes appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds, sexual orientations, lifestyles, and physical abilities. Example of methods may be interpreters, language line, and group sessions, one-on-one
6. Inform, educate, and empower individuals and communities at risk regarding accessing health care and the benefits of personal well-being
7. Must be able to accept direction and work with other members of the team

Associated Job Duties

Responsibility 3 (10%): Documents patient assessment and intervention data in medical records. Uses established medical record forms, databases, and documentation practices

1. Obtains and completes appropriate client “Consent for Care” forms, ensures client confidentiality, and maintains orderly medical records. Follows established Public Health medical records policies and procedures as well as the State, Federal, organizational laws and policies that govern the release of health care information
2. Data entry is clear, concise, accurate, and recorded in a timely manner within the electronic medical record system (INSIGHT) database (training provided)
3. Stay current on software and computer updates
4. Utilizes Outlook for daily appointments, meetings, and assignments (training provided)
5. Adheres to ethical principles and MCPHD policy in collection, maintenance, use, and dissemination of data and information

Responsibility 4 (5%): Meetings/In-services/Seminars

1. Participate in monthly staff and periodic committee meetings
2. Assumes responsibility for own professional growth and development by pursing education; Attends in-services/seminars to remain current in profession
3. Read job-related information/materials/procedures and policies that are required for enhanced job performance
4. Participate in a minimum of three (3) H.O.P.E. events totaling a minimum of twelve (12) hours annually
5. Attends mandated meetings/trainings, HIPAA, BBP, Emergency Preparedness, etc

Other Duties and Responsibilities:

1. Other duties as assigned
2. Employee will protect and maintain confidentiality of each client’s and each employee’s medical and personal information that may be obtained in the course of job-related provision of care or employment
3. Employee may need to remove confidential information from workplace settings to transport it to another designated setting. If the information is removed, it must be protected and secured according to MCPHD HIPPA policies
4. Employee must complete National Incident Management System (NIMS) training 100 and 700
5. In the event of a public health emergency, employee must be available to work on weekends or a schedule that would differ from a normal assigned workday
6. Participates in public health emergency preparedness exercises and in the response to public health emergencies, as directed.

Qualifications

• High school diploma or general education degree (GED)
• A certified Medical Assistant Certification from an accredited teaching establishment
• At least 2-3 years of experience working as s medical assistant, preferably in a medical office or health care setting
• Computer skills including typing skills of a minimum of 30 words per minute

Licenses/Certifications Required

• Current CMA certification
• Valid Indiana Driver’s license
• Access to own vehicle and current automobile insurance
• CPR certified
• TB skin test certified (training provided)

Knowledge, Skills & Abilities

• Ability in taking client /patient vitals, perform injection/immunization procedures, phlebotomy, and exam room preparation
• Ability to function independently and seek supervision appropriately
• Ability to work effectively under pressure of deadlines and stressful situations, set priorities, and be flexible
• Requires excellent organizational skills and attentiveness to detail
• Must be able to read, write, and follow written/verbal instructions in English
• Requires ongoing knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.)
• Ability to interact in a professional manner and effectively deal with the demands of clients/patients, agencies, community partners, and government entities
• Must be flexible in working with a variety of community partners
• Requires skills in effective interpersonal communication in a multi-cultural setting
• Work collaboratively and diplomatically with colleagues, personnel, and the public
• Requires ongoing knowledge of Marion County communities and agencies
• Must maintain confidentiality of information per HIPPA guidelines

Working Environment

Contacts – Internal/External:

• Department/program area staff, MCPHD organization wide staff
• Clients/patients
• Medical community (i.e., hospitals, physician offices)
• Government agencies (i.e., ISDH, FSSA, other health departments)
• Community and/or other Agencies (i.e., resettlement agencies, schools)  

Mental/Visual/Physical Strain: 

• May be required to travel in state (related to work conferences, and/or community sites)
• Unconfined sitting – client interviews, computer data entry (charting), etc., standing or walking to and from community sites; climbing stairs; steady use of hands or fingers; lifting, carrying, etc. with arms and legs (possibly as much as 20 pounds)
• May be exposed to allergens of all types (i.e., pets, dust, smoke, etc.)
• May be exposed to communicable disease (s), blood, and other bodily fluids
• Visual abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and accommodation
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions required for this position