CASE MANAGER RN (93000731)

Date: Jun 18, 2024

Location: Indianapolis, IN, US, 46202

Organization: HHC

Division:Eskenazi Health  

Sub-Division: Hospital  

Req ID:  20794 


Schedule: Full Time 

Shift: Days 

Salary Range:  


Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.


FLSA Status


Job Role Summary

The Senior Nurse Care Manager and Discharge Coordinator serves as the overall coordinator of care, collaborating in tandem with Social Work counterpart, Physicians, Interdisciplinary Team, Nursing, and patients/families to provide seamless and efficient service for the trauma and orthopedic teams. This position is responsible for managing each patient's plan of care, monitoring for appropriate resource utilization, and coordinating the patient's discharge plan.

Essential Functions and Responsibilities

  • Overall coordinator of care, collaborating with Social Work counterpart, Physicians, Interdisciplinary Team, Nursing, and patients/families to provide efficient services for the trauma and orthopedic teams
  • Manages each patient's plan of care, monitoring for appropriate resource utilization, and coordinating the patient's discharge plan
  • Coordinates the patient's care,serving as a patient advocate, delivering efficient health care
  • Communicates with Physicians, Physician extenders (Nurse Practitioners, Physician Assistants), Interdisciplinary Team, Nursing, and patients/families to ensure timely patient progression through the episode/plan of care
  • Resolves problems impeding diagnostic or treatment progress and proactively resolves delays to discharge
  • Utilizes conflict resolution, critical thinking, and negotiation skills to ensure timely resolution of issues
  • Identify strategies to reduce the length of stay and resource consumption within the targeted population
  • Personally interview patients and other relevant sources to collect information in an attempt to identify individual needs and develop a comprehensive plan of care that addresses medical, social, and financial needs
  • Collaborate with the teams, Transition Support leadership and Medical Director to identify cases that require special intervention
  • Documents avoidable days and quality indicators as appropriate
  • Actively participates in creating/planning an action-oriented and time specific plan of care
  • Assures adherence to clinical pathways/protocols and the appropriate use of clinical tools through collaboration with Physicians, Interdisciplinary Team, Nursing, and unit staff
  • Continually monitor patients for change in condition warranting initiation of a clinical pathway, alteration in plan of care, or change in care acuity in an attempt to determine the effectiveness of the care plan
  • Evaluates at appropriate intervals that the quality of healthcare to each patient is delivered in an efficient manner throughout the patient's episode of care
  • Educate rotating surgical residents on case management duties and new updates to maintain compliance
  • May conduct or provide oversight of the initial admission review, utilizing InterQual criteria, within 24 - 72 hours of the patient's admission to the hospital to ensure appropriateness of the assigned level of care and timely implementation of the treatment plan.
  • Applies InterQual criteria to complete concurrent reviews as indicated by payer or ~ every 72 hours.
  • Educates Physicians, Interdisciplinary Team, and Nursing regarding payer sources and the role this plays in discharge planning
  • Communicates as necessary with the on-site private payer/managed care Case Managers
  • Coordinates with Social Work regarding Financial Counseling and or Case Enhancement Specialist to assure private payer pre-certification/authorization for services is obtained when required
  • Addresses private payer denials
  • Evaluates the active funding for each patient and communicates with Financial Counseling to facilitate the initiation of appropriate funding applications
  • Addresses financial barriers to healthcare/medical compliance with the patients/families when indicated
  • Coordinates discharge planning for assigned patient with Social Work
  • Facilitates discharges to post-acute services such as LTACs, Skilled Nursing Facilities, or Nursing Homes and discharge planning including Home Health Care and durable medical equipment
  • Documents relevant Case Management Process and discharge planning information in medical record

Job Requirements

  • Active RN license in the State of Indiana, or ability to obtain licensure through application
  • Minimum of 5 years of clinical nursing experience

Knowledge, Skills & Abilities

  • Demonstration of Case Management knowledge and managed care processes
  • Competency in:

Interpersonal, written/verbal communication, and negotiation skills

Diplomacy, flexibility, and professionalism

Cohesive networking with the Interdisciplinary Team



Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.




Nearest Major Market: Indianapolis