CARE COORDINATOR - OLDER ADULT SERVICES

FLSA Status

Non-Exempt

The Focus of Older Adult Services

The Older Adult Services (OAS) program serves older adults who are 60 years and older who are experiencing serious mental illness and/or co-occuring disorders. Due to the unique needs of the individuals served by the OAS team this role is primarily meeting with clients in the community. With a team of nurses, support specialists, care coordinators, clinicians, a dedicated clinical supervisor, and a dedicated psychologist, this team wraps around its clients holistically to help clients achieve their individual goals and treatment needs.  

Where You Fit In

The Care Coordinator provides skills training and development to clients as required by medical necessity.  In collaboration with the treatment team, the Care Coordinator conducts necessary client assessments as well as formulates, develops and revises treatment plans. The Care Coordinator advocates for clients to ensure access to needed services which include developing community relationships and resources.

What to Expect w/ a Community Based Role

This role is community-based, with the majority of services being home-based. The Care Coordinator creates their own community schedule, providing flexibility to focus each day by geographical areas.  All clients are within Marion County, and we reimburse for mileage. The schedule for this role is Monday through Friday, 8:00a to 4:30p (one 10:30a to 7p shift required weekly).

Am I Qualified?

•    Bachelor’s degree required
o    If incumbent holds a bachelor’s of social work degree, incumbent must also possess a current, unencumbered Licensed Bachelor’s Social Worker license in the State of Indiana
•    Valid Indiana driver’s license and driving record that meets Eskenazi Health’s driving policy requirements 
 

Essential Functions and Responsibilities

•    Embraces, understands, and operates under the Recovery Model, including AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) and the spirit of motivational interviewing 
•    Provides skills training and development to clients in group and individual settings as guided by medical necessity outlined in the person-centered treatment plan 
•    In collaboration with the treatment team, the Care Coordinator conducts necessary client assessments as well as revises treatment plans
•    Provides crisis management and emergency interventions including but not limited to cardiopulmonary resuscitation and approved area-specific crisis intervention techniques
•    Reports to treatment team in staffing including but not limited to successes and challenges, assessment of client progress, barriers to success, any level of care changes, etc. 
•    Meets the agency’s standard of providing the appropriate service at the right time, right place, and right frequency as determined by the client’s level of need
•    Meets the agency’s standard of timely completion of all documentation including interpreting and applying service and billing procedures according to client needs as well as completing billing according to guidelines for timeliness and accuracy
•    Establishes and maintains a safe environment at all times through on-going assessment of milieu/appointment environment and intervenes as indicated in person-centered treatment plan as well as by nursing or physician order
•    Provides case management including working with family, significant others and community supports to assist clients in meeting goals
•    Meets agency requirements for continuing education
•    May provide transportation in company provided vehicle and/or personal vehicle as directed by treatment team and guided by medical necessity; maintains a copy of Eskenazi Health’s vehicle-related accident reporting procedures in vehicle
 

Knowledge, Skills & Abilities

Knowledge
•    Basic knowledge of behavioral health 
•    Basic knowledge of substance use disorder and/or co-occurring disorders
•    Basic knowledge of medical terminology
•    Knowledge of client rights and responsibilities 
•    Must meet all population-specific competencies for role and service area

Skills
•    Basic computer skills
•    Crisis intervention skills
•    Strong interpersonal skills 

Abilities
•    Ability to teach a skill based upon person-centered learning needs and learning styles 
•    Ability to be both clear and concise in written and verbal communications
•    Ability to work cooperatively in a multidisciplinary team
•    Ability to think critically and problem-solve efficiently
•    Ability to provide hands-on client care
•    Ability to perform safety interventions including physical safety interventions required for service area
•    Ability to lift a minimum of 15 lbs